Looking for a job

Daniza Colanta

@danizacolanta

Customer support specialist at NUVISION AUTOGLASS INT'L PH CORP. who handled windshield service inquiries and kept customer records accurate.

Philippines

Message

What I'm looking for

I'm seeking a remote position in Customer Support, Email or Chat Support, Data Entry, Reception, Administrative Support, or Virtual Assistance where I can apply my skills and contribute to efficient and reliable business operations.

At NUVISION AUTOGLASS INT'L PH CORP., I handled email and live chat inquiries about windshield replacement and repair pricing, service concerns, and appointments. I monitored SLA deadlines and followed up on pending customer requests.

I updated customer details, appointment schedules, work orders, and service statuses in Salesforce and OMEGA. I also coordinated parts availability and pricing with nearby dealerships so parts could be picked up before appointments.

At AL KHOORY SOLUTIONS LLC., I prepared financial documents, maintained accounting records, and completed bank reconciliations. I also coordinated purchase orders and supplier deliveries for CCTV equipment and installation supplies.

Earlier, as a Receptionist at ICONTACT CONCEPT SOLUTIONS LLC., I welcomed visitors, handled front-desk inquiries, and supported interview scheduling and administrative tasks. I'm seeking remote work in customer support, email or chat support, data entry, reception, administrative support, or virtual assistance.

Experience

Work history, roles, and key accomplishments

Client Communication Specialist II

Nuvision Autoglass International Philippines Corp

Aug 2023 - Jul 2024 (11 months)

Managed email and live chat support for customers, potential customers, and internal teams, handling pricing inquiries, service concerns, and SLA deadlines. Coordinated parts availability and updated customer records in Salesforce and OMEGA.

Email Support Live Chat Salesforce Omega Slack Google Hangouts 8x8 Customer Service Data Entry Administrative Support SLA Management Client Coordination

Accounting Clerk

Al Khoory Solutions LLC

Dec 2019 - Jun 2023 (3 years 6 months)

Prepared and processed checks, invoices, vouchers, statements of account, and purchase orders, and maintained accurate accounting records. Coordinated with suppliers and technicians for CCTV installation projects and handled client payment reminders.

Accounting Invoicing Purchase Order Bank Reconciliation Data Entry Supplier Coordination Client Communication Microsoft Office

Receptionist

IconTact Concept Solutions LLC

May 2018 - Jun 2019 (1 year 1 month)

Welcomed visitors and managed front-desk inquiries, answered phone calls, and handled correspondence. Performed data entry, document preparation, and appointment scheduling, and maintained accurate records and filing systems.

Reception Frontdesk Phone Support Data Entry Appointment Scheduling Document Management Customer Service Microsoft Office