Open to opportunities

Danisha Andrews

@danishaandrews

I’m an IT operations analyst focused on production support, security provisioning, and improving federal payment systems.

United States

Message

What I'm looking for

I’m looking to support high-impact IT and payment operations—owning production issues, security access processes, and testing/deployment—while working with cross-functional teams to improve reliability, compliance, and customer outcomes.

I have extensive experience supporting mission-critical payment applications for federal agencies, providing production support, system administration, and technical troubleshooting for ASAP.gov and ITS.gov. Since 04/2022, I’ve monitored production environments, analyzed alerts, investigated incidents, and coordinated resolution efforts to minimize service disruptions.

In my roles at the Bureau of Fiscal Service, I administer user access and security provisioning through ITIMS to ensure compliance with federal security policies. I also support implementation, testing, and deployment of application enhancements affecting more than 75 federal payment programs, executing test plans, validating functionality, documenting defects, and tracking issues through resolution.

Previously at the Internal Revenue Service, I worked in taxpayer support and advanced into supervisory responsibilities—planning work, managing priorities, advising leadership, and using multiple internal systems for research and case resolution. I bring strong analytical/problem-solving skills, a compliance-first mindset, and a focus on improving operations, customer experience, and service delivery.

Experience

Work history, roles, and key accomplishments

Current

ITS Operations Analyst

Current

Bureau of Fiscal Service

Apr 2022 - Present (4 years 2 months)

Provide production support and system administration for Treasury payment applications (ASAP.gov, ITS.gov), monitoring alerts and coordinating incident resolution to minimize service disruptions. Support application enhancements impacting 75+ federal payment programs and administer user access/security provisioning through ITIMS.

ASAP ITS.Gov Incident Management Root Cause Analysis User Provisioning

Production Helpdesk Analyst

Bureau of Fiscal Service

Jul 2021 - Apr 2022 (9 months)

Supported ASAP.gov and ITS.gov by evaluating alerts, troubleshooting system errors, and performing user provisioning/admin actions for federal stakeholders. Executed testing and documented defects/change requests for enhancements supporting 75+ payment programs and 100+ Federal Program Agencies.

ASAP ITS.Gov Troubleshooting Test Scripts Production Support

Supervisory Contact Representative

Internal Revenue Service

Sep 2018 - Jul 2021 (2 years 10 months)

Led a team of contact representatives by setting short-term priorities, managing schedules, and advising on resolutions to taxpayer disputes and delinquency issues. Delivered written/oral updates to senior leadership and supported program effectiveness through analysis, recommendations, and coaching.

Tax Code Research Team Leadership Training & Coaching

Education

Degrees, certifications, and relevant coursework

Park University

Some college (no degree), Business Administration

Completed some college coursework in Business Administration–Business Management, including Elementary Spanish and Organizational Behavior.

Kansas City Kansas Community College

Associate's degree, Accounting

Activities and societies: V.I.T.A (Volunteer Income Tax Assistance); Phi Theta Kappa

Earned an associate's degree with coursework including Accounting I/II, micro/macro economics, marketing, statistics, and related subjects. Completed V.I.T.A (Volunteer Income Tax Assistance) and was a member of Phi Theta Kappa.