Open to opportunities

Danique Patterson

@daniquepatterson

Message

Energetic appointment setter with a passion for customer service.

Jamaica

Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities.

I am a dedicated appointment setter with a strong background in customer service and team management. My experience in the hospitality industry has honed my skills in building connections with clients and providing exceptional service. I thrive in dynamic environments and am committed to enhancing the efficiency of any organization I join.

Throughout my career, I have demonstrated my ability to lead and support teams effectively. As a team manager at Vxi Jamaica, I assisted agents in improving their performance and driving sales. My role involved coaching new hires and overseeing team operations, which has equipped me with valuable leadership skills.

I am passionate about continuous learning and development, and I believe that my energetic and flexible approach will make me a significant asset to any team. I look forward to contributing my skills and experience to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Freelance Hospitality Management

May 2022 - Present (3 years 1 month)

Made cold calls to set appointments and built connections with customers to provide excellent service. Managed various aspects of hospitality, ensuring customer satisfaction and efficient operations.

Appointment Setting Cold Calling Customer Service Hospitality Management Client Relationship Management Sales Communication Time Management Problem Solving

Ophthalmic Assistant

Premier Optical

Aug 2021 - Present (3 years 10 months)

Performed optical scans for patients, including OCT scans, and assisted the sales doctor during surgeries. Provided patients with surgery information and supported the doctor in the surgical theater.

Patient Care Customer Service Sales Support

Team Manager

Vxi Jamaica

Jul 2016 - Present (8 years 11 months)

Assisted agents with system issues and supervisor calls, and drove team performance to increase sales. Oversaw the team as acting team leader when the team lead was absent, and worked with new hires for coaching and development.

Team Management Leadership Sales Performance Coaching Training Customer Service Conflict Resolution Performance Management Team Leadership

Receptionist

Pollyanna Caterers

Nov 2014 - Present (10 years 7 months)

Attended to walk-in customers, answering questions about wedding venues and menus, and managed wedding bookings. Collected wedding payments and details such as decor, menus, cake style, and special arrangements.

Receptionist Duties Customer Service Event Management Payment Processing Client Communication Administrative Support Event Planning

Waitress

Pollyanna Caterers

Nov 2014 - Present (10 years 7 months)

Served guests at events such as weddings, birthday dinners, and cocktail parties. Handled table setting, event decor, and buffet line service, ensuring a smooth and pleasant experience for guests.

Waitressing Event Service Table Setting Buffet Service Customer Service Food Service Event Coordination Guest Service Event Services

Education

Degrees, certifications, and relevant coursework

Excelsior High School

High school Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Prepared for further academic pursuits and professional development.