
Danique Brown
@daniquebrown
Customer Service Representative at Arise Virtual who handled customer inquiries and worked to resolve service issues efficiently.
What I'm looking for
At Dr. Fairclough Healthcare Services, I provided virtual administrative support for daily healthcare operations. I managed appointments, responded to patient inquiries, and maintained accurate records while respecting confidentiality.
At Centerfield Media, I engaged customers to understand their needs and recommend relevant products or services. I promoted offerings, answered questions, and addressed concerns to support sales goals and customer satisfaction.
At Arise Virtual, I delivered customer support as an independent contractor in a virtual service environment. I handled inquiries, provided clear information, and worked to resolve service issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Arise Virtual
Jan 2025 - Sep 2026 (1 year 8 months)
Delivered professional customer support as an independent contractor in a virtual service environment. Handled customer inquiries and worked to resolve service issues efficiently.
Sales Expert
Centerfield Media
Apr 2023 - Jan 2025 (1 year 9 months)
Engaged customers to understand their needs and recommend relevant products or services. Promoted offerings and used clear communication to support sales goals.
CSR
Grupo Unicomer / Unicomer Group
Nov 2022 - May 2024 (1 year 6 months)
Worked as CSR at Grupo Unicomer / Unicomer Group.
Virtual Assistant
Dr. Fairclough Healthcare Services
Aug 2020 - Mar 2023 (2 years 7 months)
Provided virtual administrative support to help maintain smooth daily healthcare operations. Managed appointments, responded to patient inquiries, and maintained accurate records while respecting patient confidentiality.
I currently contact customers to sell television and internet services. I also cross sell and upsell all available products.
Worked as Customer Service Representative at Centerfield.
Customer Service Management
Care Plus
May 2017 - Aug 2021 (4 years 3 months)
Managed a team of sales representatives who were required to sell insurance.
Education
Degrees, certifications, and relevant coursework
Albert town high school
EF Language Abroad
ef score
Feb 2023 · Expires Mar 2033
Knox community college
Bachelor of Applied Science - BASc, Hospitality and tourisim management
2017 - 2018
University of Oxford
Associate of Arts and Sciences - AAS, Business Administration and Management, General
2020 - 2024
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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