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Danique BrownDB
Looking for a job

Danique Brown

@daniquebrown

Customer Service Representative at Arise Virtual who handled customer inquiries and worked to resolve service issues efficiently.

Jamaica
Message

What I'm looking for

I'm looking for work that draws on my experience in virtual administrative support, healthcare scheduling, sales, and customer service, with a focus on efficient operations and positive customer experiences.

At Dr. Fairclough Healthcare Services, I provided virtual administrative support for daily healthcare operations. I managed appointments, responded to patient inquiries, and maintained accurate records while respecting confidentiality.

At Centerfield Media, I engaged customers to understand their needs and recommend relevant products or services. I promoted offerings, answered questions, and addressed concerns to support sales goals and customer satisfaction.

At Arise Virtual, I delivered customer support as an independent contractor in a virtual service environment. I handled inquiries, provided clear information, and worked to resolve service issues efficiently.

Experience

Work history, roles, and key accomplishments

Grupo Unicomer / Unicomer Group logoGG

CSR

Grupo Unicomer / Unicomer Group

Nov 2022 - May 2024 (1 year 6 months)

Worked as CSR at Grupo Unicomer / Unicomer Group.

Centerfield logoCE

Customer Service Representative

Aug 2018 - Oct 2021 (3 years 2 months)

I currently contact customers to sell television and internet services. I also cross sell and upsell all available products.

Centerfield logoCE

Customer Service Representative

Jan 2018 - Sep 2021 (3 years 8 months)

Worked as Customer Service Representative at Centerfield.

Care Plus logoCP

Customer Service Management

Care Plus

May 2017 - Aug 2021 (4 years 3 months)

Managed a team of sales representatives who were required to sell insurance.

Education

Degrees, certifications, and relevant coursework

AS

Albert town high school

EA

EF Language Abroad

ef score

Feb 2023 · Expires Mar 2033

KC

Knox community college

Bachelor of Applied Science - BASc, Hospitality and tourisim management

2017 - 2018

University of Oxford logoUO

University of Oxford

Associate of Arts and Sciences - AAS, Business Administration and Management, General

2020 - 2024

Tech stack

Software and tools used professionally

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