At BalkanBet, I managed operations during high-volume shifts, following strict procedures to keep daily work running smoothly. I processed financial transactions and handled cash with zero-error accuracy.
I was the escalation point for client inquiries and VIP customer relations, and I navigated high-pressure situations. I also guided new team members through onboarding and practical training.
At MoldBusters, I tracked expenses and commission payments and maintained departmental files and databases. I improved documentation retrieval time and data transparency through organized records.
I coordinated with internal staff and external partners, verified client information, and followed up on complaints. My Software Testing & QA certificate covered manual system testing, data validation, bug tracking, and documentation.
