Open to opportunities

Mihajlo Nikolić

@mihajlonikoli

Message

I am a service planner optimizing US technician workflows and service ETAs.

Serbia

Message

What I'm looking for

I seek an operations or service-planning role coordinating technician workflows, improving service ETAs, and growing my operational and communication skills within a collaborative, process-driven team.

I am a service planner with hands-on experience coordinating US technician workflows and ensuring timely service delivery.

At NCR Voyix I specialized in assigning tasks to American technicians, distributing workload, tracking service ETAs, and communicating directly to help resolve field issues efficiently.

I have a social-linguistic sciences background and strong English proficiency (C1), which supports my translation ability and excellent written and verbal communication skills; I am also proficient with Microsoft Word and Excel.

I bring logical, analytical thinking, attention to detail, adaptability, and a collaborative mindset, and I am eager to grow in operations, scheduling, or technical coordination roles where I can improve processes and contribute to team success.

Experience

Work history, roles, and key accomplishments

Service Planner II – US

NCR Voyix

Jul 2024 - Jul 2025 (1 year)

Assigned and scheduled service tasks for US-based technicians, balancing workload and tracking ETAs to meet service targets. Communicated with technicians to resolve issues and improve task completion efficiency.

Microsoft Excel Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Bora Stanković Gymnasium

High School Diploma, Social-linguistic sciences

2018 - 2022

Completed secondary education in social-linguistic sciences at Bora Stanković Gymnasium in Bor from 2018 to 2022, with emphasis on languages and literature.