Looking for a job

Daniel Velasquez

@danielvelasquez

Administrative assistant at Concentrix, handling customer service calls in English and supporting customers across the United States.

Colombia

Message

What I'm looking for

I’m seeking a remote administrative or virtual assistant position supporting schedule management, form processing, customer service, and administrative tasks for a company.

At Concentrix, I handled customer service calls in English from customers in the United States, maintaining key service metrics within target ranges.

At Papelería Daniels, I managed sales and cash reconciliation, controlled inventory, and used Excel and Word to process orders and respond to customers. I’m seeking a remote administrative or virtual assistant position supporting schedule management, form processing, customer service, and administrative tasks.

Experience

Work history, roles, and key accomplishments

Bilingual Call Center Agent

Concentrix

Jan 2025 - Dec 2026 (1 year 11 months)

Handled 50-60 calls per day in English, providing clear and timely responses to customers in the United States. Maintained key metrics such as satisfaction surveys, average handling time, and time between calls within target range, while managing cases with empathetic and professional communication to reduce escalations.

Customer Service Bilingual Support English Call Handling Communication Skills Metrics Management

Sales and Customer Service

Papelería Daniels

Jan 2020 - Dec 2025 (5 years 11 months)

Managed cash register during shifts, recording sales and ensuring accurate daily cash reconciliation. Organized and controlled inventory, tracking incoming and outgoing products to prevent shortages, and used digital tools to process orders, draft documents, and respond to customers.

Cash Handling Inventory Control Excel Word Email Customer Service Order Processing