Open to opportunities

Daniel Rua Arango

@danielruaarango

Message

I resolve global customer issues across payments, KYC, technical support, and sales.

Colombia

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve payment, technical, KYC, and client-service issues across international, multicultural teams.

At FTMO, I provide end-to-end support for payment, payout, and KYC verification processes on a global forex/CFD trading platform. I manage high volumes of inquiries across live chat, email, WhatsApp, and Discord while supporting bank transfers, cards, PayPal, Revolut Pay, Skrill, and cryptocurrency.

I've also supported passengers at Emirates Airlines, sold premium wellness memberships at Anantara, and combined technical support with device-protection sales at Asurion. Across fintech, aviation, hospitality, insurance, and utilities, I resolve complaints, process payments, and build client relationships that support loyalty and retention.

I'm comfortable working remotely across time zones in Spanish, English, and Portuguese.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

FTMO

May 2025 - Present (1 year 4 months)

Resolved general client inquiries and provided end-to-end support for payment, payout, and KYC identity verification processes on a global forex/CFD trading platform. Supported client payments across multiple methods including bank wire transfer, debit/credit card, PayPal, Revolut Pay, Skrill, and cryptocurrency.