Open to opportunities

JuanP User

@juanorj

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I’m a bilingual customer experience specialist delivering chat and remote support for international brands.

Colombia

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What I'm looking for

I’m looking for remote part-time work where I can support customers through chat, help run operations, and contribute to customer success and administrative support—using my bilingual communication, technical support experience, and organized problem-solving.

I’m a bilingual customer experience specialist with experience in chat-based and remote customer support for international companies including PayPal and PlayStation. In remote roles, I delivered bilingual assistance for account access, subscriptions, purchases, technical issues, and platform-related inquiries while keeping efficient response times and positive customer experiences.

Now I’m pursuing a degree in Computer Science and Artificial Intelligence, building on my strong communication, organization, and problem-solving skills. I’m seeking remote part-time opportunities focused on chat support, operations, customer success, or administrative support, where I can combine customer focus with reliable technical support and smooth digital collaboration.

Experience

Work history, roles, and key accomplishments

Chat Support Specialist

Teleperformance

Jan 2024 - May 2024 (4 months)

Delivered bilingual chat-based customer support for PlayStation users, assisting with account access, subscriptions, purchases, and technical/platform inquiries while maintaining efficient response times and positive customer experiences.

Bilingual Customer Support Chat Support Remote Customer Service Technical Support Customer Experience Case Handling Multitasking

Customer Support Specialist

Foundever

Sep 2023 - Dec 2023 (3 months)

Provided bilingual phone-based customer support for PayPal customers, resolving account, payment, login, and transaction issues in a fast-paced remote environment while maintaining high customer satisfaction.

Bilingual Customer Support Phone Based Customer Service Remote Customer Support Customer Experience Customer Support Operations Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Sergio Arboleda

Bachelor’s Degree in Computer Science and Artificial Intelligence, Computer Science and Artificial Intelligence

2024 -

Currently pursuing a Bachelor’s degree in Computer Science and Artificial Intelligence at Universidad Sergio Arboleda, with a strong interest in technology and AI tools.