Danielle Taylor

Managed property compliance and tenancy administration, ensuring EICRs, GSCs and EPCs were in place and carrying out 4–8 monthly inspections. Handled right-to-rent checks, deposit claims, arrears, invoicing/charges, maintenance coordination, and served section 8/21 notices while advising tenants and landlords.

Provided advisory HR support for education clients, serving as the main point of contact for 200 schools and 4,000 employees. Managed payroll and pensions administration using Oracle Service Cloud and MHR iTrent, meeting monthly deadlines and ensuring accurate, on-time payment for complex cases.

Processed payroll administration by inputting driver hours and matching timesheets to limited drivers’ invoices. Managed client costings and invoicing in Xero, chased outstanding debt, and resolved discrepancies to keep weekly deadlines on track.

Supported recruitment by identifying and interviewing candidates and maintaining candidate files and databases on a weekly basis. Covered in-house payroll when payroll staff were absent and carried out ongoing customer support and document chasing for applicants and clients.

Covered colleagues during holidays and sickness while acting as front-facing support by visiting customers in their own homes to collect loan repayments. Provided additional credit for new applications, planned routes daily, and operated in line with FCA training requirements.

Managed timekeeping collection by partnering with employees and managers to resolve discrepancies and keep 100% attention to detail in payroll data entry. Delivered weekly client payrolls, trained staff on a payroll system, and recovered aged debt by contacting clients and escalating to solicitor letters when required.

Sold vehicles by identifying customer needs, presenting vehicle features, arranging test drives, and negotiating sale prices including trade-in values. Managed finance discussions (cash and car loans), sold accessories/after-sales services, maintained stock lists, and supported sales-target delivery.

Set up betting tables, welcomed new players, and ensured chips were correctly placed before games began. Collected chips from losing bets, calculated payouts using mental arithmetic, and supported smooth game operations.

Led a team of 3 staff by delivering training, conducting quality assurance, and coordinating day-to-day bar operations. Managed cash handling, maintained cleanliness and stock levels, and provided front-of-house service for customers.