At IntegraONE, I provide IT support for municipal police departments, including patrol vehicle technology, mobile data terminals, and workstations. I troubleshoot hardware, Windows, networking, application, and connectivity issues in CJIS-aligned and other security-sensitive environments.
Previously, at Forward Thinking Technology Solutions, I led endpoint patching and vulnerability remediation across physical and virtual Windows environments. I also administered endpoint policies with Microsoft Intune and Entra ID, and developed PowerShell scripts to automate support and remediation tasks.
As Support Desk Lead - Tier 2 at Forward Thinking Technology Solutions, I led responses to critical incidents and outages and served as the escalation point for complex technical issues. I also trained technicians and improved ticket escalation and handoff procedures.
At Evonik Industries, I administered internal business and compliance systems, managed SharePoint access, and maintained C-CURE 9000 physical security and badging systems. I hold an Associate of Applied Science in Information Security and certifications including CompTIA Security+.
