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Danielle P

@daniellep

Customer education and enablement professional at MIT who ran onboarding and learning programs for a 30+ organization portfolio.

United States

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What I'm looking for

I’m seeking a Manager, Customer Success (Digital First/Mid-Market) role at Aline, where I can apply my education-sector program experience to B2B SaaS customer success at scale.

At MIT Jameel World Education Lab, I ran onboarding and year-round customer education for a 30+ organization membership portfolio. I facilitated webinars and workshops for audiences of up to 300, and tracked engagement in Google Analytics to address adoption gaps and churn risks.

At Jewish Family Service (JFS) of Colorado, I managed 50+ client accounts in Salesforce CRM and delivered onboarding and system training. I also used Claude daily for documentation and client-facing materials, and recommended service improvements based on client outcome data.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Jewish Family Service (JFS) of Colorado

Nov 2023 - Jul 2026 (2 years 8 months)

Managed 50+ client accounts in Salesforce CRM across the full client lifecycle, logging every contact, program activity, and outcome. Ran onboarding and system training for clients with limited formal education, and used Claude daily to draft documentation and produce client-facing materials.

Salesforce Onboarding Training Program Measurement Documentation Claude

Communications Freelancer

Freelance

Feb 2022 - Nov 2023 (1 year 9 months)

Developed content strategy, marketing collateral, and messaging for clients, aligning each deliverable to the client's audience and positioning. Managed concurrent client relationships from brief to final delivery, aligning work with client goals to drive satisfaction and retention.

Content Strategy Marketing Collateral Messaging Customer Relationship Management

Project & Communications Coordinator

MIT Jameel World Education Lab (J-WEL)

Nov 2017 - Jan 2022 (4 years 2 months)

Ran onboarding and enablement for new member organizations in a subscription education technology membership program. Built and ran year-round customer education programming, tracked content engagement in Google Analytics, and led the transition of MIT's flagship conference to a virtual Zoom series.

Onboarding Customer Education Webinars Google Analytics Mailchimp WordPress Zoom 3Play A B Testing Knowledge Base Salesforce

Project Coordinator & Research Assistant

Southern Hemisphere

Jun 2016 - Jun 2017 (1 year)

Conducted monitoring and evaluation of socioeconomic development programs across sub-Saharan Africa for USAID and the UN. Promoted to Research Assistant within six months and co-authored winning proposals for international NGOs.

Monitoring and Evaluation Research Proposal Writing USAID United Nations

Graduate Teaching Assistant

University of Cape Town

Jul 2014 - Dec 2015 (1 year 5 months)

Built and delivered curriculum modules for Research Methods, Global South Politics, International Political Economy, and International Politics, running competency assessments and tutorials.

Curriculum Development Teaching Assessments Tutorials