Danielle May Bermejo
@daniellemaybermejo
Entry-level customer and social media professional who leads with clarity, communicates well, and turns feedback into results.
PhilippinesWhat I'm looking for
I’m a natural leader focused on driving success through clear vision, strategic thinking, and effective communication. I’m known for fostering a collaborative work environment and making data-driven decisions to improve performance.
Through my work immersion and customer service roles, I’ve strengthened my ability to support people with accuracy and empathy. I’m skilled at active listening to fully understand needs and provide effective, timely solutions.
In my current roles, I manage social media and contribute as an editor and videographer, helping translate ideas into engaging content. I also support operations as a Subject Matter Expert and have experience in non-voice chat support and content moderation.
I thrive where teamwork matters and continuous improvement is encouraged. I bring strong problem-solving, file organization discipline, and an eagerness towards acquiring new knowledge and skills.
Experience
Work history, roles, and key accomplishments
Social Media Manager / Editor
Kape Barato
Mar 2025 - Present (1 year 2 months)
Managed social media presence and produced content as an editor and videographer, supporting brand content creation and publishing.
Call Center Agent & Content SME
Alorica
Sep 2025 - Mar 2026 (6 months)
Served as a call center agent and non-voice content moderator, including subject matter expertise responsibilities.
Call Center Agent (Chat Support)
Concentrix
Jun 2025 - Sep 2025 (3 months)
Worked as a call center agent providing non-voice chat support, assisting customers through clear communication and active listening.
Education
Degrees, certifications, and relevant coursework
Adamson University
Bachelor of Science, Petroleum Engineering
2024 - 2025
Pursued a Bachelor of Science in Petroleum Engineering at Adamson University (2024–2025).
St. Augustine School of Nursing – Lucena City
Senior High School, Science, Technology, Engineering and Mathematics (STEM)
2023 - 2024
Completed senior high school studies under the Science, Technology, Engineering and Mathematics (STEM) track (2023–2024).
Pagbilao National High School
Senior High School, Science, Technology, Engineering and Mathematics (STEM)
2022 - 2023
Completed senior high school studies under the Science, Technology, Engineering and Mathematics (STEM) track (2022–2023).
Pagbilao National High School
Junior High School, Science, Technology, Engineering and Mathematics (STEM)
2018 - 2022
Completed junior high school studies under the Science, Technology, Engineering and Mathematics (STEM) track (2018–2022).
Lantic Elementary School
Elementary Education
2015 - 2018
Completed elementary education at Lantic Elementary School (2015–2018).
ToddlersSmart Learning Center
Early Childhood Education
2014 - 2015
Attended ToddlersSmart Learning Center (2014–2015).
St. Anthony De Carmelli Academy, INC.
Basic Education
2011 - 2014
Attended St. Anthony De Carmelli Academy, INC. (2011–2014).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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