Danielle CohenDC
Open to opportunities

Danielle Cohen

@daniellecohen

Customer-focused professional with expertise in healthcare and management.

Jamaica

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth in healthcare or management.

I am a dedicated customer-focused professional with over two years of experience in managerial and healthcare support roles. My journey has equipped me with strong communication and multitasking abilities, enabling me to enhance customer satisfaction and optimize workflows effectively. I pride myself on my proven ability to deliver high-quality service, ensuring that every interaction leaves a positive impact.

Currently, I serve as a Teaching Assistant and Clerical Specialist at Bailleston Primary School, where I manage student records and coordinate classroom logistics. My role involves liaising with parents and faculty to ensure clarity in expectations and progress updates. Additionally, I have experience as a Manager Assistant at Cohen Trucking, where I spearhead logistics and customer relations, successfully mediating customer complaints and streamlining documentation processes. My background in healthcare as a Medical Assistant Extern has further honed my skills in patient communication and administration.

Experience

Work history, roles, and key accomplishments

MS
Current

Teaching Assistant

Ministry of Education - Bailleston Primary School

Jan 2025 - Present (4 months)

Serve as a point of contact for inquiries, manage student records, and coordinate classroom logistics. Liaise with parents and faculty to ensure clarity in expectations and updates. Identify and address gaps in administrative processes to enhance service effectiveness.

DG

Medical Assistant Extern

Dr Kharl A. Wright Medical Group

Jul 2023 - Sep 2023 (2 months)

Assisted patients with appointments and procedures, coordinated scheduling to reduce wait times, and provided guidance on lab test preparations and post-care instructions.

Education

Degrees, certifications, and relevant coursework

South East College logoSC

South East College

Diploma, Practical Nursing

2023 - 2023

Completed a Diploma in Practical Nursing, focusing on essential nursing skills and patient care techniques.

Knox Community College logoKC

Knox Community College

Certifications, Customer Service & Agricultural Science

2022 - 2022

Achieved certifications in Customer Service and Agricultural Science, enhancing skills in customer relations and agricultural practices.

Holmwood Technical High School logoHS

Holmwood Technical High School

High School Diploma, General Education

2015 - 2019

Obtained a High School Diploma, completing a comprehensive curriculum that prepared for further education and career opportunities.

Tech stack

Software and tools used professionally

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Danielle Cohen - Teaching Assistant - Ministry of Education - Bailleston Primary School | Himalayas