Danielle Cohen
@daniellecohen
Customer-focused professional with expertise in healthcare and management.
What I'm looking for
I am a dedicated customer-focused professional with over two years of experience in managerial and healthcare support roles. My journey has equipped me with strong communication and multitasking abilities, enabling me to enhance customer satisfaction and optimize workflows effectively. I pride myself on my proven ability to deliver high-quality service, ensuring that every interaction leaves a positive impact.
Currently, I serve as a Teaching Assistant and Clerical Specialist at Bailleston Primary School, where I manage student records and coordinate classroom logistics. My role involves liaising with parents and faculty to ensure clarity in expectations and progress updates. Additionally, I have experience as a Manager Assistant at Cohen Trucking, where I spearhead logistics and customer relations, successfully mediating customer complaints and streamlining documentation processes. My background in healthcare as a Medical Assistant Extern has further honed my skills in patient communication and administration.
Experience
Work history, roles, and key accomplishments
Teaching Assistant
Ministry of Education - Bailleston Primary School
Jan 2025 - Present (4 months)
Serve as a point of contact for inquiries, manage student records, and coordinate classroom logistics. Liaise with parents and faculty to ensure clarity in expectations and updates. Identify and address gaps in administrative processes to enhance service effectiveness.
Manager Assistant
Cohen Trucking
Feb 2023 - Present (2 years 3 months)
Spearhead logistics and customer relations for a local trucking business. Mediate and resolve customer complaints, streamline documentation processes, and manage payments and points of sale.
Medical Assistant Extern
Dr Kharl A. Wright Medical Group
Jul 2023 - Sep 2023 (2 months)
Assisted patients with appointments and procedures, coordinated scheduling to reduce wait times, and provided guidance on lab test preparations and post-care instructions.
Education
Degrees, certifications, and relevant coursework
South East College
Diploma, Practical Nursing
2023 - 2023
Completed a Diploma in Practical Nursing, focusing on essential nursing skills and patient care techniques.
Knox Community College
Certifications, Customer Service & Agricultural Science
2022 - 2022
Achieved certifications in Customer Service and Agricultural Science, enhancing skills in customer relations and agricultural practices.
Holmwood Technical High School
High School Diploma, General Education
2015 - 2019
Obtained a High School Diploma, completing a comprehensive curriculum that prepared for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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