Danielle Childers
@daniellechilders
I schedule patient care and resolve customer needs with empathy.
What I'm looking for
At Banner Health, I scheduled Orthopedic and Podiatry patient appointments, entered insurance information, answered appointment questions, and connected patients with the right departments.
I've built five years of customer service experience across healthcare, urgent care, retail, and food service. I bring a positive, empathetic approach to resolving issues, handling payments, managing calls, and maintaining customer satisfaction.
Experience
Work history, roles, and key accomplishments
Scheduled patient appointments for Orthopedic and Podiatry, input patient insurance, and addressed questions and concerns regarding appointments. Connected to specific departments when needed.
Customer Service Representative
NextCare Urgent Care
Mar 2022 - Jan 2023 (10 months)
Set up customer appointments, performed customer service, answered general questions and calls from customers, and assisted customers with a warm and professional attitude.
Greeted customers, worked the register, handled various types of payments including EBT, checks, cash and card, cleaned the store, stocked items, and filled balloons as needed.
Greeted customers, processed all register transactions including credit, debit, EBT, voids, returns, and checks, stocked merchandise, and processed shipment.
Sales Associate
Motherhood Maternity
Oct 2015 - Feb 2016 (4 months)
Processed register transactions, stocked merchandise, colorized merchandise, maintained fitting rooms, and priced items.
Clerk/Cashier
Jimmy John's
Nov 2014 - May 2015 (6 months)
Greeted customers upon entry, answered phone calls, filled orders, made sandwiches, stocked, cleaned, and handled register transactions.
Education
Degrees, certifications, and relevant coursework
U.S. Career Institute
Certificate of Completion, Medical Billing & Coding
2022 - 2025
Completed a Medical Billing & Coding certificate program, gaining skills in medical terminology and electronic health records.
Apache Junction High School
High School Diploma, General Studies
2011 - 2015
Earned a high school diploma, building a foundation for professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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