Daniel Gallego
@danielgallego
Proactive collections agent with strong customer service skills.
ColombiaWhat I'm looking for
My name is Daniel Alexander Gallego Carrillo, and I am an experienced collections agent with a strong background in customer service and sales. I have worked in various roles that required me to engage with clients directly, ensuring that their needs are met while also achieving company goals. My experience includes handling administrative and legal collections, where I successfully negotiated payment agreements with clients.
In my previous positions, I have demonstrated my ability to adapt to different situations and work effectively under pressure. I pride myself on my communication skills, which allow me to build rapport with diverse individuals. I am also proficient in English, which enhances my ability to serve both local and international clients. I am eager to leverage my skills in a new role that allows for professional growth and development.
Experience
Work history, roles, and key accomplishments
Asesor Comercial
IGT (Esky)
Sep 2022 - May 2023 (8 months)
Provided high-level commercial advisory and assistance to all clients before, during, and after their national and international flights. Ensured excellent experiences for both Colombian and foreign passengers.
Agente de Ventas
Teleperformance (Cerveceria Bavaria)
Nov 2015 - Jun 2016 (7 months)
Worked as a sales agent, handling order taking for both new and existing clients. Focused on maximizing primary sales and providing excellent customer service when needed.
Agente de Cobranzas
GF Cobranzas Jurídicas
Nov 2012 - May 2014 (1 year 6 months)
Performed as a collections agent, primarily responsible for contacting clients with administrative, pre-legal, and legal portfolios. Negotiated and secured payment agreements with clients.
Education
Degrees, certifications, and relevant coursework
GIMNASIO UNION NACIONAL
Bachiller académico, General Studies
Completed secondary education with a focus on general academic subjects. Developed foundational knowledge across various disciplines.
UNIAGRARIA
Ingeniería Mecatrónica, Ingeniería Mecatrónica
Completed three semesters of Mechatronics Engineering. Gained foundational knowledge in the field before studies were put on hold.
BRITHIS INTERNATIONAL SCHOOL CENTER
Curso de Inglés, English Language
Completed an English language course. Achieved an advanced level of proficiency in the English language.
INSTITUTO DE TÉCNICAS PROFESIONALES
Curso de Lectura Rápida, Reading Techniques
Completed a rapid reading course. Developed techniques for improving reading speed and comprehension.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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