Daniel Drozd

At Kilwin’s Quality Confections, I verified freight, reconciled records in Microsoft Excel, and produced operational reports for senior management. I bring that same accuracy to validating tickets, maintaining user records, and reporting status clearly.

Previously at Christus Health, I maintained audit-ready documentation, tracked assets through electronic systems, and managed work orders in a regulated healthcare environment.

I’m CompTIA Security+ certified and familiar with network security fundamentals, identity and access management, security controls, and incident response. I follow protocols closely and communicate clearly under time pressure.

I’m seeking an entry-level Help Desk, Service Desk, or Tier-1 IT Support role where I can provide dependable remote or on-site user support while continuing to grow my technical skills.