Daniel Blandino
@danielblandino
Transformo procesos de negocio e ITSM con documentación, automatización y métricas.
ArgentinaWhat I'm looking for
Business Administration and Public Relations professional with a postgraduate specialization in Project Management, university teaching experience, and a background in Business Analysis, Process Improvement, IT Service Management, and cross-functional collaboration between business and technology teams.
My experience combines a strong foundation in finance and administration with hands-on experience in process optimization, ERP implementation, IT Service Management, KPI tracking, process documentation, automation, and continuous improvement initiatives.
In my most recent role as a Senior Process Analyst at BYMA, I led the evolution of the Incident Management process by designing and documenting the end-to-end process, implementing improvements and workflow automation in Jira Service Management, developing monitoring dashboards and tracking criteria, and training end users. I worked closely with Operations, Technology, and Business teams, including Trading, Custody, and Settlement & Payments.
Currently completing a Postgraduate Program in Project Management, with a professional focus on Business Analysis, Project Analysis, PMO, and Process Improvement.
Experience
Work history, roles, and key accomplishments
Gestor de Procesos SSR
BYMA-TECVAL
Nov 2024 - Jul 2026 (1 year 8 months)
• Designed and documented the end-to-end corporate Incident Management process, securing formal approval across cross-functional leadership teams.
• Implemented workflow automations in Jira Service Management (JSM), enhancing operational traceability and issue resolution efficiency.
• Defined and refined incident classification, prioritization criteria, and SLA tracking
• Analyzed and optimized IT Service Management (ITSM) workflows following ITIL standards across Incident, Change, and Problem Management.
• Performed requirements gathering, AS-IS process analysis, and created comprehensive documentation in Jira and Confluence.
• Collaborated in Agile/Scrum team environments, bridging functional business requirements with technical operations staff.
Process Analyst
CDT - OSDE
Jul 2023 - May 2024 (10 months)
• Analyzed and optimized IT Service Management (ITSM) workflows following ITIL standards across Incident, Change, and Problem Management.
• Performed requirements gathering, AS-IS process analysis, and created comprehensive documentation in Jira and Confluence.
• Collaborated in Agile/Scrum team environments, bridging functional business requirements with technical operations staff.
Process Improvement Analyst
IERIC
Jan 2020 - Jul 2023 (3 years 6 months)
• Authored operational manuals and Standard Operating Procedures (SOPs) to standardize core business processes.
• Designed and deployed executive dashboards using Power BI and Excel to monitor operational efficiency and track management metrics.
• Provided direct strategic advisory to C-level and Senior Management regarding process improvements and decision-making metrics.
• Participated in the full-cycle implementation of the Oracle ERP Tax Module, replicating legacy configurations and tax parameters into the system
• Executed functional testing for the tax module and validated file generation compliance per tax authority (ARCA/AFIP) standards
• Generated KPIs, reports
• Managed bank and account reconciliations, vendor payments, collections, and tax reporting
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica Nacional (UTN)
Postgraduate Degree, Project Management
Pursuing a postgraduate degree in Project Management to complement experience in processes, business, and technology.
Centro de Estudios Organizacionales
Técnico Superior en Marketing, Marketing
Completed a higher technical degree in Marketing.
Universidad Argentina John F. Kennedy
Licenciado en Relaciones Públicas, Public Relations
Completed a degree in Public Relations with a best final integrative project award.
Universidad del Museo Social Argentino
Licenciado en Administración, Business Administration
Grade: 10/10
Completed a degree in Business Administration with a final thesis grade of 10/10.
Availability
Location
ArgentinaAuthorized to work in
Social media
Job categories
Skills
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