Daniel Palombo

I've improved IT operations through process documentation, automation, and incident and problem management across consulting, financial services, energy, and HR systems.

At OneInfo Consulting, I work as a Business Analyst and Incident & Problem Manager, documenting and improving processes while coordinating functional teams and Service Desk follow-up.

Previously, I managed LATAM incident and monitoring operations at Fiserv and supported Meta4, SQL, and Crystal Reports for HR systems at DDAS. I also led application support, release management, projects, and operations coordination for Petrobras Energía.

My background includes ERP implementation, product dispatch systems, system development, GIS, communication, automation, dashboards, and RPG/COBOL programming. I bring an internal-client focus supported by ITIL, Scrum, OKR, and Lean Six Sigma practices.