I excel at efficiently resolving requests, maintaining high quality standards, and accurately handling administrative processes. I also possess knowledge in graphic design, social media management, and digital tools, as well as studies in Digital Marketing, which complements my profile with strong organizational, communication, and results-oriented skills.
Looking for a job
Marre Giron
@marregiron
Professional with over 7 years of experience in the call center industry, performing duties in customer service, support, and contract management.
GuatemalaExperience
Work history, roles, and key accomplishments
HG
Current
Virtual Assistant | Insurance Operations Support
Holt Capital Group
Jan 2026 - Present (9 months)
Provided administrative and operational support to a US-based insurance broker, including preparing quotes, updating policies, and managing tasks.
FR
Current
Freelance Marketing and Visual Design Consultant
Freelance
Jan 2020 - Present (6 years 9 months)
Provided branding, packaging design, social media content creation, and digital advertising services for various brands.
TI
Customer Service Representative
TELUS International
Jan 2025 - Dec 2026 (1 year 11 months)
Provided customer experience support through omnichannel communication, managed CRM platforms, and met quality and satisfaction KPIs.
HC
Contract Specialist
HCL
Jan 2021 - Dec 2024 (3 years 11 months)
Managed international accounts and performed legal and administrative analysis of commercial contracts in English and Spanish.
Education
Degrees, certifications, and relevant coursework
EM
ESI School of Management
Licenciatura en Marketing Digital, Marketing Digital
Pursuing a degree in Digital Marketing, currently ongoing.
Universidad de San Carlos de Guatemala
Estudios Superiores en Diseño Gráfico, Diseño Gráfico
Completed three years of higher studies in Graphic Design.
CP
Colegio Bilingüe Pirámide
Bachiller en Ciencias y Letras, Ciencias y Letras
Completed high school education with a focus on sciences and letters.
DO
Doméstica
Diplomado en Ilustración para Cuentas Infantiles / Narrativa Visual, Ilustración
Completed a diploma in illustration for children's stories and visual narrative.
Certificación Oficial en Google Ads, Publicidad Digital
Earned official certification in Google Ads.
Shaw Academy
Diplomado en Digital Marketing, Marketing Digital
Completed a diploma in Digital Marketing.
Microsoft Official Course
Microsoft Office Specialist, Informática
Earned Microsoft Office Specialist certification in Excel, PowerPoint, and Word.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
GuatemalaAuthorized to work in
Salary expectations
112k+ USD
Job categories
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