K Jackeline Flores
@kjackelineflores
I lead customer support operations, improve service quality, and coach teams across e-commerce and gaming.
HondurasWhat I'm looking for
I've supported customer operations for Rogue Powersports, 5ca SA, Concentrix, and Allied Global, handling e-commerce orders, technical troubleshooting, billing, subscriptions, returns, and escalations across phone, email, and chat.
At 5ca SA, I led a 15-agent Ubisoft support team, ran quality evaluations and calibration sessions, analyzed QA metrics, refined workflows, and partnered with recruitment to interview and onboard talent. I bring more than nine years of experience using platforms including Gorgias, BigCommerce, Zendesk, Salesforce, and Purecloud to improve CSAT, SLA compliance, and customer outcomes.
Experience
Work history, roles, and key accomplishments
B2C Customer Service Representative
Rogue Powersports
Jun 2026 - Aug 2026 (2 months)
Managed end-to-end B2C customer support across the purchasing lifecycle using Gorgias, supporting e-commerce operations and order processing with BigCommerce. Coordinated product returns and exchanges, handling post-purchase inquiries and technical troubleshooting.
Education
Degrees, certifications, and relevant coursework
Instituto Alfonso Hernández Córdova
Technical Bachelor's Degree, Computer Science
2012 - 2014
Completed a Technical Bachelor's Degree in Computer Science, focusing on foundational technical skills.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
Skills
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