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Daniela Valentina Rojas

@danielavalentinaroja

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Experienced Political Scientist with expertise in International Relations.

Portugal

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What I'm looking for

I am looking for a role that fosters teamwork, innovation, and personal growth.

As an experienced Political Scientist, I have a robust background in Human Rights, International Relations, and GDPR compliance. My journey has taken me through various roles where I have honed my skills in customer service, team leadership, and operational efficiency within international environments. I am passionate about empowering teams and delivering impactful solutions.

Currently, I serve as a Trust and Safety Associate at Accenture, where I moderate content for the Spanish market and support new team members. My previous experience includes roles at Kaizen Gaming and BNP Paribas Security Services, where I managed customer inquiries and financial transactions across multiple markets. My multilingual abilities in Spanish, English, and Portuguese enable me to communicate effectively in diverse settings.

Throughout my career, I have also engaged in academic roles, teaching International Economic Relations and guiding students in their academic development. I am committed to continuous learning and personal empowerment, and I seek to leverage my skills in a dynamic organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Trust and Safety Associate

Current

Accenture

Feb 2024 - Present (1 year 4 months)

Moderating content for the Spanish market according to established guidelines. Supporting and training new team members for seamless integration and task completion.

Content Moderation Spanish Compliance Communication Problem Solving Customer Support

Junior Customer Service Agent

Kaizen Gaming

Jul 2022 - Jul 2023 (1 year)

Handled customer inquiries for Latin American markets via email and live chat. Assisted customers in KYC processes and account-related issues while ensuring compliance with Responsible Gaming and GDPR guidelines.

Customer Service KYC GDPR Compliance Live Chat Support Problem Solving Communication

Market Specialist

BNP Paribas Security Services

Jan 2021 - Jun 2022 (1 year 5 months)

Managed financial transactions related to securities in various markets. Supervised cash flow and tax corrections in compliance with local laws.

Compliance Cash Flow Management Problem Solving Tax Correction

Associate II

CL Technologies Limited

Feb 2020 - Dec 2020 (10 months)

Managed technical service stock for engineers and prepared internal reports to address and rectify stock discrepancies.

Technical Support Reporting Problem Solving Team Collaboration

Project Manager

Sopa No Pão LDA

Apr 2019 - Apr 2020 (1 year)

Supervised HR operations, including recruitment and payroll. Managed brand relaunch and event coordination.

Project Management HR Operations Recruitment Event Coordination Payroll Management Team Leadership

Assistant Professor

Universidad Central de Venezuela

Dec 2013 - Jul 2018 (4 years 7 months)

Taught International Economic Relations and guided students in academic development while designing and delivering academic content.

Teaching Curriculum Development Public Speaking Communication

Legislative Assistant

Asamblea Nacional

Jul 2016 - May 2017 (10 months)

Drafted speeches and conducted research to support legislative activities for parliament members.

Research Legislative Support Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Universidad Central de Venezuela

Specialization in Law and International Politics, International Relations

2017 -

Specialization in Law and International Politics, focusing on international analysis and the legal frameworks governing international relations.

Catalizando Coaching Internacional C.A

Organizational Coach, Coaching

2016 - 2016

Completed training in Organizational Coaching, enhancing skills in team management and organizational development.

Universidad Central de Venezuela

Bachelor in Political and Administrative Sciences, Political Science

2009 - 2014

Bachelor in Political and Administrative Sciences with a specialization in International Relations. Developed a strong foundation in political science, focusing on the dynamics of international relations and administrative processes.