Bruno Pires

Designed, organized, and implemented various levels of training for diplomats. Promoted and organized courses, study cycles, seminars, and internships covering topics of particular interest for foreign diplomats in Lisbon. Managed social media, intranet, and online availability of Ministry of Foreign Affairs events.

Responsible for the Project Management Group for the replacement of water meters and compliance with guidelines. Planned and programmed procedures and actions in the Customer Management IT System. Provided management support in the analysis of KPIs and sensitive cases with corporate and individual customers.

Developed information, specifications, and tender programs under Management, General Manager, and different areas. Provided legal support for the functioning of management bodies and juries, particularly under the Public Contract Code. Verified compliance with laws and regulations, identifying inconsistencies and maximizing tax efficiency.

Managed and resolved complaints concerning all Customer & Partner issues within Portugal. Coordinated issue resolution by engaging local and corporate business groups across Microsoft. Analyzed recurring issues within Portugal to identify and resolve problems impacting many customers/partners.

Settled agreements and sales conditions, coordinating with management of fifteen employees in various areas including gas and water maintenance, and building repair. Participated in high-level trade negotiations, leading major company accounts. Coordinated the implementation of Marketing and communication strategy, including new product launches and market monitoring.

Responsible for all marketing activities of the company, managing main campaigns in supermarket areas. Served as the primary contact for important buyers and managed pre and post-sales processes. Focused on managing campaigns with partners to achieve higher sales and customer satisfaction.

Participated in Marketing and Communication Campaigns. Assisted with events management.

Assisted customers, checked guests in at the gate, and handled ticket sales or new reservations. Assisted with baggage check-in or locating lost luggage. Handled passenger assistance at the gate, seat assignments, and boarding passes.

Worked with the audit committee to prepare budgets and analyze financial reports. Ensured company policies and procedures were followed by each department. Identified and led new business opportunities, ensuring highly productive relationships and partnerships for the benefit of the organization.

Currently pursuing an MBA in Business Administration and Management. Focusing on advanced business strategies, leadership, and organizational management.

Studied Marketing and Marketing Management. Gained foundational knowledge in market analysis, consumer behavior, and strategic marketing planning.

Completed a course on the Legal framework for Public Procurement. Gained understanding of regulations and procedures governing public sector purchasing.

Attended a program on Designing Competitive Services. Focused on strategies for creating and delivering services that stand out in the market.

Undertook training in Coaching and Leadership, with a focus on Coordination of Work Teams. Developed skills in guiding and motivating teams.

Completed an Introduction to International Development Cooperation. Explored principles and practices of international aid and development.

Participated in a program on Systemic Change in Organisations. Learned about approaches to implementing large-scale change within organizational systems.

Studied Digital Marketing, with an emphasis on Social Media and Search Engines. Gained knowledge in online marketing strategies and tools.