Daniela Rodriguez Medina
@danielarodriguezmedina10
I’m looking for a remote role where I can own customer support end-to-end—answering via email/chat/phone, managing cases with strong documentation.
PortugalWhat I'm looking for
Virtual Assistant with 7 years of experience in Customer Service, dedicated to delivering exceptional support and creating positive customer experiences across email, phone, and live chat channels. My full focus is on customer service, combining strong problem-solving skills, technical assistance, and efficient case management to help businesses build lasting customer relationships.
I am passionate about serving others and always willing to help. My value lies in providing personalized, reliable, and solution-oriented support that enhances customer satisfaction while contributing to business success.
Experience
Work history, roles, and key accomplishments
- Manage customer interactions through email and chat, ensuring timely responses and proper follow-up.
- Work under standard operating procedures (SOPs), data privacy regulations, and corporate policies, ensuring order and consistency in management.
- Maintain updated records of interactions and requests, ensuring proper documentation of information, case traceability, and timely follow-up of each
- Managed reservations, check-in/check-out coordination, and follow-up on guest requests remotely.
- Coordinated tasks with operational teams, especially cleaning and property preparation, to ensure deadlines were met.
- Kept reservation, request, and incident information updated, facilitating task follow-up and coordination with the teams involved.
-Provided telephone customer service, handling flight changes, rescheduling, cancellations, and case follow-up.
- Managed reservations and flight inventories using corporate GDS systems (Amadeus and Sabre).
- Recorded customer information and requests in internal systems, ensuring data updates, case traceability, and compliance with established procedures.
Education
Degrees, certifications, and relevant coursework
SENA
Technologist in hotel management, Turism
2017 - 2019
Grade: technologist
Activities and societies: .
.
Aeronautical Training School
Cabin crew, Airline/Commercial/Professional Pilot and Flight Crew
2016 - 2016
Grade: Technologist
Activities and societies: .
.
Availability
Location
PortugalAuthorized to work in
Interested in hiring Daniela?
You can contact Daniela and 90k+ other talented remote workers on Himalayas.
Message DanielaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
