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Daniela Galvis Polanco

@danielagalvispolanco

HR Operations specialist at Amazon Operation Services Colombia who supported payroll cases and analyzed data with Excel and QuickSight.

Colombia

Message

At AMAZONOPERATION SERVICES COLOMBIA S.A.S., I supported payroll-related and timekeeping cases by reviewing employee information across HR and payroll systems, validating data, and coordinating issue resolution.

I investigated discrepancies and escalated complex issues through established workflows. I managed approximately 20–25 employee cases per day while maintaining documentation and meeting service-level expectations.

I used Excel and Amazon QuickSight to analyze operational information, identify trends, and support data-driven decisions. I also supported process improvements and self-service initiatives aimed at reducing repetitive requests.

Experience

Work history, roles, and key accomplishments

HR Assistant II

Amazon Operation Services Colombia S.A.S.

Aug 2022 - Oct 2025 (3 years 2 months)

Supported payroll-related and timekeeping cases by reviewing employee and transactional information across multiple HR and payroll systems, identifying discrepancies, and coordinating resolution with specialized teams. Managed approximately 20-25 employee cases per day while maintaining accurate documentation and meeting service-level expectations.

Payroll Support Time and Attendance Data Validation Discrepancy Investigation Excel Amazon Quicksight Case Management SLA Management Cross functional Coordination Process Improvement

Customer Service Representative

Amazon Operation Services Colombia S.A.S.

Oct 2020 - Aug 2022 (1 year 10 months)

Supported customers across the United States and Canada, investigating and resolving operational issues across multiple systems. Coordinated issue resolution while maintaining accurate documentation and meeting service-level requirements.

Customer Service Issue Resolution Documentation Communication Skills Problem Solving Attention To Detail