SMSebastian Morales
@sebastianmorales
Experienced payroll specialist with a strong background in data analysis.
ColombiaWhat I'm looking for
I am a dedicated Payroll Specialist with extensive experience in payroll processing and data analysis. My journey began as a Customer Service Agent at Teleperformance, where I honed my skills in resolving customer issues and optimizing team performance. This role laid the foundation for my transition into payroll, where I now excel in managing multi-client payroll processing at ResQHR LLC.
In my current position, I am responsible for overseeing payroll for a diverse portfolio of clients, ensuring compliance with legal regulations, and managing benefits administration. My proficiency in tools like iSolved, ADP, and Paychex allows me to deliver accurate and timely payroll services. I take pride in my meticulous attention to detail and my ability to analyze data effectively, which ensures seamless onboarding and management of employee information.
Experience
Work history, roles, and key accomplishments
Payroll Specialist
ResQHR LLC
Jan 2024 - Present (1 year 5 months)
Responsible for processing payroll for a diverse client portfolio, managing overtime, benefit deductions, and wage garnishments. Provided client support for payroll queries, administered employee information, and handled tax and workers' compensation data.
Implementation Payroll Specialist & Data Analyst
Solvo Global
Jan 2022 - Present (3 years 5 months)
Played a pivotal role in seamlessly onboarding new companies into the isolved CRM system, ensuring meticulous legal compliance and managing employee data, bank accounts, taxes, and deductions. Utilized expertise in data analysis and Excel to scrutinize information for accuracy before seamless importation.
Operations Supervisor
Teleperformance
Jan 2020 - Present (5 years 5 months)
Initiated as a customer service agent, proficiently handling inbound calls, resolving issues, and providing technical support. Progressed to an Operations Supervisor, optimizing team performance, ensuring adherence to key metrics, and conducting coaching sessions to enhance agent proficiency.
Education
Degrees, certifications, and relevant coursework
Tecnologico de Antioquia
International Business, International Business
Studied International Business at Tecnologico de Antioquia from 2022 to 2023. Gained knowledge in global market dynamics and business strategies.
Solvo Global
Systems Technology, Systems Technology
Studied Systems Technology at Solvo Global from 2022 to 2023. Focused on the implementation of payroll systems and data analysis.
Availability
Location
ColombiaAuthorized to work in
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