Open to opportunities

DIANA CARMONA CARDONA

@dianacarmonacardona

Message

I coordinate facilities and deliver standout customer experiences through operations and stakeholder services.

Colombia

Message

What I'm looking for

I’m looking to lead facility operations and stakeholder services—streamlining processes, managing budgets and purchasing, and ensuring smooth, high-quality client experiences with a detail-first team.

I’m an operations and customer experience professional with 18+ years supporting corporate environments through administrative coordination, client service, and operational organization. I’m known for creating positive client experiences, streamlining processes, and keeping day-to-day operations running smoothly.

As a Facility Coordinator (via JLL at Mercado Libre), I coordinate specialized vendors and maintenance, manage operational budgets for cost efficiency, and create and track Purchase Orders (PO). I also handle national utility payments, daily-site procurement, improve the workplace environment, organize events, manage service requests through internal platforms, and provide administrative support for regional offices.

Through Community Connection at Comfenalco Antioquia, I led project development for Envigado’s Zone 4 and managed logistics for community events, trips, and supply delivery. I recruited participants, managed registrations, conducted site visits, tracked ongoing activities, maintained participant databases and documentation, and executed communication strategies with supporting evidence.

Earlier, as an Administrative and customer services agent at Andar Chevrolet and as an Archive coordinator, I supported executive and workshop leadership, handled electronic billing and supplier invoices, managed tender budgets, and processed purchase orders for operational needs. I also supervised personnel, maintained operational databases, developed archiving policies, protected confidential documentation and digital files, coordinated document auditing, and managed high-volume database cleanups—always with a detail-oriented, continuous-improvement mindset.

Experience

Work history, roles, and key accomplishments

Facility Coordinator

Jll At Mercado Libre

May 2024 - Mar 2026 (1 year 10 months)

Coordinated specialized suppliers and maintenance, managed operational budgets and cost efficiency, and created and tracked purchase orders (PO). Managed utility payments for all sites nationwide, procurement for daily operations, workplace improvements and events, and service requests via internal platforms; provided administrative support to regional offices.

Quotes Personnel Management Strategic Planning Project Planning Customer Service Continuous Improvement Customer Experience Strategic Communications Stakeholder Management Office Administration Time Management Operations Management

Facility coordinator at mercado libre via JLL

Mercado Libre

May 2024 - Mar 2026 (1 year 10 months)

Vendors: Coordinated specialized suppliers and maintenance.
Budget: Managed operational budgets and cost efficiency.
Purchasing: Created and tracked all Purchase Orders (PO).
National Services: Managed utility payments for all sites nationwide.
Supplies: Handled procurement for daily site operations.
UX & Events: Improved workplace environment and organized events.
Ticketing: Managed service reque

Community Connection

Comfenalco Antioquia

Jun 2023 - Dec 2023 (6 months)

Community: Led project development for Envigado’s Zone 4.
Logistics: Managed events, trips, and supply delivery for the community.
Engagement: Recruited participants and managed registrations.
Monitoring: Conducted site visits and tracked ongoing activities.
Data & Archive: Managed participant databases, documentation, and reports.
Communication: Executed communication strategies and managed evide

Strategic Planning Project Planning Customer Service Organizational Development Strategic Communications Stakeholder Management Time Management

Administrative & Customer Services Agent

Andar Chevrolet

Apr 2012 - May 2022 (10 years 1 month)

Provided executive support to the Workshop Director and managed agendas, while handling finance tasks including electronic billing, supplier invoices, and tender budgets. Managed purchase orders (PO) for PPE, stationery, and contracted work, coordinated vehicle deliveries and technical staff schedules, and oversaw vehicle reception, inventories, and client advisory; supervised personnel and update

Quotes Personnel Management Team Leadership Customer Service Client Billing Billing Continuous Improvement Stakeholder Management Office Administration Time Management

Administrative and costumer services agent

Andar Chevrolet

Apr 2012 - May 2022 (10 years 1 month)

Executive Support: Provided administrative aid to the Workshop Director and managed agendas.
Finance: Managed electronic billing, supplier invoices, and tender budgets.
Purchasing: Handled purchase orders (PO) for PPE, stationery, and contracted work.
Operations: Coordinated vehicle deliveries, quotes, and technical staff schedules.
Customer Service: Managed vehicle reception (mechanical/collision

Quotes Personnel Management Team Leadership Customer Service Client Billing Billing Continuous Improvement Stakeholder Management Office Administration Time Management

Archive coordinator

Almacenes Hogar y Moda

May 2007 - Apr 2012 (4 years 11 months)

Policy Design: Developed and implemented archiving policies for the company.
Data Custody: Managed and protected confidential documentation and digital files.
Leadership: Supervised staff and coordinated document auditing processes.
Organization: Handled document cleanup and high-volume database management.

Personnel Management Team Leadership Strategic Planning Confidentiality Customer Service Stakeholder Management Time Management