Looking for a job

Esteban Rivero

@estebanrivero

Message

I improve customer experiences and operations through organized, empathetic service coordination.

Colombia

Message

What I'm looking for

I'm looking for a customer service, client experience, or operations role where I can improve workflows, coordinate people and priorities, and deliver reliable, empathetic support.

I've supported high-volume operations at Amazon by maintaining inventory accuracy, resolving discrepancies through data analysis, and collaborating across teams to meet productivity and quality standards.

I've also managed 20–30 daily client requests at Integrity First Cleaning Solutions and coordinated 50+ casting sessions in Medellín, combining reliable communication, scheduling, documentation, and relationship building to create positive service experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Associate

Current

Amazon

Jan 2024 - Present (2 years 9 months)

Maintained inventory accuracy through daily cycle counts and quality inspections in a high-volume fulfillment center. Collaborated with cross-functional teams to meet productivity and quality standards, and resolved inventory discrepancies using data analysis.

Inventory Management Data Analysis Quality Assurance Documentation

Current

Administrative Assistant

Current

Integrity First Cleaning Solutions

Jan 2023 - Present (3 years 9 months)

Managed 20–30 client service requests daily, ensuring timely communication and issue resolution. Coordinated schedules between customers and field teams, and maintained over 100 digital service records with high documentation accuracy.

Customer Service Scheduling Documentation Data Analysis Process Improvement

Current

Model Scout & Event Coordinator

Current

Looking for Management Agency

Jan 2022 - Present (4 years 9 months)

Coordinated logistics for more than 50 casting sessions from planning through execution. Successfully recruited 20 new models through networking and scouting events, and delivered individualized candidate feedback while maintaining a positive client experience.

Event Coordination Recruitment Networking Client Relations Talent Management