DPDaneille Paul
@daneillepaul
Diligent customer service representative with strong leadership and communication skills.
United StatesWhat I'm looking for
My name is Daneille M. Paul, and I am a diligent and ambitious individual with a passion for delivering exceptional customer service. Over the years, I have honed my skills in various roles, including my recent position as a Data Clean Up Officer at 1st National Bank, where I successfully contacted customers to update their personal information and ensure accurate records. My experience as a Customer Service Representative at 1888-GO ANSWER further solidified my ability to resolve client issues effectively while achieving daily call quotas.
Throughout my career, I have demonstrated strong leadership and team-building skills, which I developed during my time as a Sales Associate at Harry Edwards Jewelers. There, I not only provided excellent customer service but also achieved sales goals and introduced promotions to enhance customer engagement. I thrive in team settings and enjoy challenges, believing that persistence and self-motivation are key to overcoming obstacles and achieving success.
Experience
Work history, roles, and key accomplishments
Data Clean Up Officer
1st National Bank
Jan 2023 - Present (2 years 5 months)
Contacted customers via phone or email to update their personal information. Responsible for identifying and removing any duplicate accounts a customer may have.
Customer Service Representative
1888-GO ANSWER
Jan 2020 - Present (5 years 5 months)
Provided excellent customer service to clients and their veterinarians, consistently meeting daily call quotas. Effectively resolved problems and managed a high volume of inbound, outbound, and cold calls.
Sales Associate
Harry Edwards Jewelers
Jan 2018 - Present (7 years 5 months)
Delivered exceptional customer service to clients and consistently achieved sales goals. Operated cash registers and processed financial transactions accurately.
Self-Employed
Self-Employed
Jan 2015 - Present (10 years 5 months)
Performed various typing and editing tasks for clients. Managed projects independently, ensuring timely completion and accuracy.
Education
Degrees, certifications, and relevant coursework
Bocage Combined School
Primary Education, General Studies
Completed primary education, focusing on foundational subjects and developing core academic skills.
Leon Hess Comprehensive Secondary School
Caribbean Secondary Education Certificate (CSEC), General Studies; Business and Sciences
Grade: 7 CXC passes
Activities and societies: Took part in a Red Cross pageant in Form 3. Member of various clubs including Red Cross, Girls Moving Forward, and Peer Helpers.
Achieved 7 CXC passes, including Electronic Document Preparation Management, Principles of Business, Social Studies, Biology, Mathematics, English Language, and Office Administration. Developed strong academic and administrative skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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