Carissa Scroggins
@carissascroggins
Detail-oriented customer service representative with data entry expertise.
United StatesWhat I'm looking for
I am a dedicated customer service and data entry representative with extensive experience in managing high-volume customer data and ensuring accuracy in all tasks. Currently, I work at GEICO, where I handle client inquiries and maintain data integrity while adhering to privacy regulations. My commitment to providing exceptional service has been a cornerstone of my career.
Previously, I served as a Wax Technician and Guest Service Associate at European Wax Center, where I honed my customer service skills in a fast-paced environment. My ability to manage multiple tasks while maintaining attention to detail has consistently resulted in positive client experiences. I am passionate about leveraging my skills to contribute to team success and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service & Data Entry Representative
GEICO
Feb 2025 - Present (4 months)
Handled high-volume customer data accurately and efficiently, responding to client inquiries via phone and email while maintaining a professional demeanor. Accurately inputted customer information, policy updates, and claims data into company systems. Collaborated with team members to resolve data discrepancies and ensure compliance with standards.
Wax Technician / Guest Service Associate
European Wax Center
Jan 2015 - Jan 2025 (10 years)
Delivered excellent customer service in a fast-paced, client-focused environment. Accurately documented client records and processed transactions with precision. Performed data entry for appointment scheduling and sales tracking, ensuring data integrity.
Server / Hostess
Hooters of America
Jan 2014 - Dec 2017 (3 years 11 months)
Provided top-notch customer service, balancing multiple tasks with precision and efficiency. Managed transactions and accurately documented sales and customer interactions.
Internet Sales Associate
Ourisman Chantilly Toyota
Jan 2013 - Dec 2013 (11 months)
Conducted data entry to update and maintain CRM databases, ensuring accurate customer records. Managed email correspondence and customer inquiries with clarity and professionalism. Collaborated with the sales team to support vehicle sales and customer engagement.
Education
Degrees, certifications, and relevant coursework
C.D. Hylton High School
Advanced Studies Diploma, General Studies
Completed an Advanced Studies Diploma program. Focused on a comprehensive curriculum designed for college preparation.
Esthetics Institute
Certificate, Esthetics
Undertook studies at the Esthetics Institute, focusing on specialized training in esthetics.
Mosley Real Estate School
Certificate, Real Estate
Completed coursework at Mosley Real Estate School, acquiring knowledge and skills in real estate principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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