Looking for a job

Danai Poulopoulou

@danaipoulopoulou

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I manage travel reservations, customer service, and hospitality operations across fast-paced environments.

Greece

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What I'm looking for

I'm looking for a travel, hospitality, customer service, or administrative role where I can manage reservations, support clients, maintain accurate processes, and contribute to high-quality service.

I've supported travel, hospitality, and customer-service operations across Santa Maria Cruises, Bali Seaside Sailor, Master Kek Kiato, and Lia’s Travel Kiato. I manage cruise reservations, coordinate with travel agencies and international partners, and assist customers in English.

With a degree in Tourism Administration, I bring reliable administrative support, database and booking management, team coordination, cash handling, quality control, and strong attention to procedures, safety, and guest satisfaction.

Experience

Work history, roles, and key accomplishments

Administrative & Customer Support Specialist

Master Kek Kiato

Jan 2025 - Dec 2026 (1 year 11 months)

Provided remote phone and email support to participants via an online training platform, managed databases and attendance records, and advised candidates on funded programs.

Customer Support Database Management Administrative Support Communication Skills

Shift Supervisor - Customer Service Associate

Prego Pizzeria, McDonald’s, Patisserie, Guesthouse & Tavern

Jan 2021 - Dec 2026 (5 years 11 months)

Delivered consistent high-quality customer service, coordinated daily operations and order workflows, and managed cash handling. Trained new team members and executed opening and closing procedures.

Customer Service team training Cash Handling Operations Quality Control

Travel Operations Intern

Lia’s Travel Kiato

Jan 2024 - Dec 2024 (11 months)

Accurately entered and verified booking and reservation data, delivered professional customer support via phone and email, and trained in Global Distribution Systems (GDS) and reservation platforms.

GDS Reservations Customer Support Data Entry

Election Committee Secretary

Municipal Elections, Peristeri, Attica

Jan 2023 - Dec 2023 (11 months)

Managed official documents and ballots accurately, ensured compliance with electoral procedures, and recorded and reported election results systematically.

Document Management Compliance Reporting Attention To Detail

Childcare Provider

Baby Sitter, Vrachati

Jan 2021 - Dec 2021 (11 months)

Organized daily activities and routines for a 6-year-old child, ensuring a safe and nurturing environment. Monitored child development and well-being throughout daily tasks.

Childcare Activity Planning Safety Monitoring

Hospitality & Food Service Associate

Bali Seaside Sailor - Boutique Hotel & Restaurant

Jan 2026 - Present (8 months)

Actively involved in daily operations of a high-end hotel's Food & Beverage department, providing premium hospitality and dining services. Supported breakfast service, café management, and restaurant dining.

Hospitality Food and Beverage Customer Service Operations

Reservations & Travel Agent

Santa Maria Cruises - Travel Agency

Jan 2026 - Present (8 months)

Managed reservations for daily cruises via phone and in-person bookings, coordinated with travel agencies and international partners, and assisted customers primarily in English. Also managed the company's social media presence.

Reservations Customer Service Travel Coordination Social Media Management English