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Kostas Katranas

@kostaskatranas

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Port Agent at Water Blue Travel Agency coordinating Santorini cruise calls, private yachts, and shore-side services.

Greece

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At Water Blue Travel Agency, I coordinate operational support and local arrangements for cruise ships and private yachts calling at Santorini.

I assist passengers, clients, captains, and crew with excursions, bookings, transfers, and service requirements. I also manage port formalities and time-sensitive changes with local partners and service providers.

At Winery Hotel 1870, I supported front-desk operations, reservations, and guest requests using WebHotelier. At Kokkalo Restaurant, I led front-of-house service and coordinated the service team.

My experience also includes customer service and department supervision at OPAP, Masoutis S.A., and AB Vassilopoulos, as well as coaching at Youth Football Academies. I hold a BSc in Physical Education and Sport Science and have C2-level English proficiency.

Experience

Work history, roles, and key accomplishments

Current

Port Agent

Current

Water Blue Travel Agency

Jan 2023 - Present (3 years 9 months)

Coordinate operational support and local arrangements for cruise ships and private yachts calling at Santorini. Assist passengers, clients, captains and crew with excursions, bookings, transfers and service requirements.

Port Operations Cruise Operations Excursion Coordination Booking Local Arrangements Operational Problem Solving Customer Service Team Coordination

Receptionist

Winery Hotel 1870

Jan 2023 - Dec 2024 (1 year 11 months)

Supported front-desk operations, guest communication, reservations and booking administration using WebHotelier. Assisted guests with check-in and check-out, local information, individual requests and prompt issue resolution.

Front Desk Operations Guest Communication Reservations Booking Administration WebHotelier Issue Resolution

Head Waiter

Kokkalo Restaurant

Jan 2022 - Dec 2022 (11 months)

Led front-of-house service during a demanding tourism season, coordinated the service team and handled guest requests in close cooperation with kitchen and management.

Front of House Service Team Coordination Guest Relations Hospitality Operations

Customer Service Representative

OPAP

Jan 2019 - Dec 2022 (3 years 11 months)

Provided responsive customer support and accurate issue resolution in a fast-paced environment requiring reliability, discretion and clear communication.

Customer Support Issue Resolution Communication Skills Reliability

Produce Department Supervisor

Masoutis S.A.

Jan 2018 - Dec 2019 (1 year 11 months)

Managed daily produce-department operations, product presentation, stock availability, quality standards and customer support.

Account Department Supervision Stock Management Quality Standards Customer Support

Customer Service & Liquids Department Supervisor

AB Vassilopoulos

Jan 2014 - Dec 2018 (4 years 11 months)

Combined customer service with supervision of stock organisation, merchandising and daily operations in the liquids department at high-volume retail locations.

Customer Service Stock organization Merchandising Account Department Supervision Retail Operations