Open to opportunities

Dana Gardner

@danagardner

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Qualified Resolution Specialist with 21+ years of customer experience.

United States

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What I'm looking for

I am looking for a role that values ethical practices and offers opportunities for professional growth.

With over 21 years of experience as a Resolution Specialist, I have honed my skills in customer support and conflict resolution. My career has been dedicated to ensuring successful outcomes for both clients and companies, utilizing my strong communication and problem-solving abilities. I am recognized by my peers for my leadership and adaptability, which have been crucial in managing high-volume collections and resolving disputes effectively.

Throughout my tenure at Cavalry Portfolio Specialist Services, I have successfully managed a diverse range of collection accounts, demonstrating persistence and professionalism in negotiating payment arrangements tailored to individual circumstances. My expertise extends to analyzing legal documents and credit reports, ensuring compliance with FDCPA, FCRA, and UDAAP laws while maintaining high levels of customer satisfaction.

I am passionate about fostering mutual understanding and empathy in every interaction, which has allowed me to build strong relationships with clients and colleagues alike. I am committed to ethical practices in all aspects of my work, and I continuously strive to improve my skills and knowledge in the field.

Experience

Work history, roles, and key accomplishments

Customer Resolution

Cavalry Portfolio Services

Dec 2002 - Present (22 years 8 months)

Managed a high-volume queue of distributed collection accounts, ensuring timely follow-up and resolution of delinquent loans. Contacted loan customers regarding past-due payments, discussed resolution options, and negotiated payment arrangements tailored to individual financial circumstances.

Customer Support Skip tracing Problem Solving Conflict Resolution Microsoft Office Suite Google Docs

Bankruptcy Specialist/Legal

MSA Department Solutions

Jan 2000 - Present (25 years 7 months)

Supported the Financial Recovery Department by monitoring and maintaining bankruptcy and replevin action accounts and processing all bankruptcy documents into the database. Communicated with attorney networks and U.S. trustees regarding bankruptcy accounts and auto auction repossession placement.

Legal Documentation Data Entry Communication

Digital Product Creator

Self Employed

Designed and created a variety of digital products, including digital t-shirts, sweatshirts, and hoodies, for online sale. Managed product listings and sales through e-commerce platforms like Shopify and Printify.

Ecommerce Shopify Printify Digital Product Design E commerce Canva Social Media Management

Education

Degrees, certifications, and relevant coursework

Stratford Career Institute

Paralegal Certification, Legal Assistant/Paralegal

2006 - 2006

Activities and societies: Becoming a Paralegal, Civil Litigation and the Paralegal, Criminal Procedure, Legal Writing

Completed a comprehensive course covering essential aspects of legal assistance, including civil litigation, criminal procedure, and legal writing. Gained practical skills necessary for supporting legal professionals.

Rivers Edge High School

High School Diploma, General Studies

1997 - 1997

Completed high school education, acquiring foundational knowledge and skills across various subjects. Prepared for further academic or professional pursuits.