At ProtoPie, I lead customer and partner technical enablement and built an AI-powered RAG knowledge assistant that reduced enterprise onboarding time-to-value by 45%. Its architecture also became the foundation for a commercial product feature.
I designed learning and partner portals connected to Salesforce and ChurnZero usage data, cutting onboarding-to-renewal cycles by over 50% for top-tier enterprise accounts. I also built a tiered partner certification program so design agencies could validate and sell advanced capabilities independently.
As an independent consultant, I designed technical enablement frameworks for enterprise and public sector organizations. This included competency-based training systems for the Canadian Military’s LCSS program under Controlled Goods Clearance, and software adoption programs with Vancouver International Airport.
At GroupHEALTH Benefit Solutions, I implemented a new-hire portal with Azure SSO and helped redesign compliance and technical competency profiles, contributing to a 75% reduction in privacy and security incidents within six months. Earlier, I founded Qmod, an EdTech hardware company that was acquired by E.ON Agile.
