I've led hotel technology strategy and operations across HHM Hotels, Hyatt Hotels Corporation, Saunders Hotel Group, and The Doyle Collection. I manage projects from scheduling and budgeting through go-live while partnering with property teams, IT teams, and vendors.
At HHM Hotels, I oversee portfolio technology projects, hospitality applications, networks, telecommunications, guest WiFi, PBX, PMS, POS, and credit card systems. I also hire, train, coach, and support associates while delivering project updates aligned to capital plans.
Previously, I developed IT strategies and technical roadmaps for high-growth hospitality businesses, managed infrastructure and compliance, and led teams across core technical operations. My work has included national infrastructure upgrades, multi-year architecture planning, disaster recovery, ITIL benchmarking, and strategic vendor negotiations.
I've delivered practical upgrades including wireless service across 500+ guest rooms, a 100Mbps ethernet upgrade, Windows 10 POS migrations, and Surface tablet deployment for 110 managers. I focus on connecting business goals with reliable technology that improves hotel operations.
