Damodar Sharma
@damodarsharma
Data-driven Operations Professional
What I'm looking for
As a seasoned operations professional with over 5 years of experience in logistics and customer service, I excel in analyzing complex data sets, creating dashboards, and implementing data processes to drive informed decision-making. With a strong background in managing technical projects, developing automation strategies, and building strong client relationships, I ensure efficiency in data management and visualization across global supply chains.
With a Post-Graduation Diploma in Management (PGDM) and certifications in Data Analysis, Six Sigma Yellow Belt, and Digital Marketing, I possess a unique blend of analytical and business skills. My expertise in data analysis, data management, and data visualization enables me to drive business growth and improve operational efficiency.
I am a results-driven professional with a proven track record of success in developing and implementing data-driven strategies, creating interactive dashboards, and providing actionable insights to stakeholders. With excellent communication skills and a strong ability to work collaboratively, I am confident in my ability to make a significant impact in any organization.
Experience
Work history, roles, and key accomplishments
Senior Operations Executive
Transworld Group
Jan 2024 - Feb 2024 (1 month)
Developed and implemented data-driven strategies in global logistics, ensuring customs compliance and optimizing operations through complex data analysis. Created interactive dashboards to enhance financial data visualization and decision-making capabilities.
Senior Marketing Operations Executive
Gateway Distripark
Jul 2023 - Nov 2023 (4 months)
Managed client relationships and warehouse data, ensuring timely deliveries and efficient order fulfillment. Developed advanced Excel dashboards for tracking operational efficiency and provided actionable insights through data analysis.
Backend Operations Officer
Transmodalgroup
Nov 2022 - Jun 2023 (7 months)
Developed a comprehensive data tracking system for container movement and managed a team to ensure seamless workflow. Implemented data validation processes and created monthly shipment tracking reports to enhance operational efficiency.
Customer Service Executive
Amazon
Sep 2020 - Sep 2021 (1 year)
Addressed customer inquiries related to shipping and receiving, utilizing data analysis to improve service efficiency. Developed a database for customer queries to facilitate timely resolution and enhance customer satisfaction.
Customer Service Associate
Lenskart
May 2019 - May 2020 (1 year)
Provided personalized consultations and maintained a tracking system for customer tickets. Leveraged data analysis to identify customer trends and improve overall satisfaction and retention rates.
Education
Degrees, certifications, and relevant coursework
Damodar hasn't added their education
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