Damilola Shomorin

At Flutterwave, I manage merchant and user onboarding and support queries across calls, email, and social media while keeping resolutions within SLA. I also conduct customer verification and due diligence in line with AML and CTF regulations.

I've supported customers across fintech, mobility, digital security, financial services, and contact-center environments for over six years. At SecureID, I managed over 40 client accounts and helped improve response and resolution times through end-to-end support across email, live chat, and social media.

At GIG Mobility, I provided real-time support to guests in transit and coordinated escalated complaints with Sales, Accounts, and IT teams. I maintained a consistent, professional brand tone across calls, WhatsApp, Instagram, Facebook, Twitter, and live chat.

Earlier, I supported customer operations, loan disbursement, account opening, credit activities, sales records, and branch growth. I bring practical experience in customer communication, account management, reporting, team supervision, and service improvement.