At Flutterwave, I supervise daily customer support operations, review team performance, and coach team members. I also serve as the final escalation point for complex technical and customer service issues.
Before becoming Customer Experience Team Lead, I worked as a Customer Experience SME at Flutterwave. I resolved escalated transaction and product issues, supported agent onboarding, and contributed product usability feedback.
At Union Bank of Nigeria, I handled customer issues across telephone and digital channels and monitored conversations on social media platforms. I also analyzed customer feedback and contributed to product and service enhancements.
Earlier, I delivered frontline subscription and technical support at Outcess Solutions (DSTV & GOTV), and worked in sales at MYK Cosmetics and administration at Ogun State Independent Electoral Commission.
