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Damilola Ishola

@damilolaishola

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HR Team Lead at Tolaram/LushHairNigeria, building HR frameworks and an OKR-led performance system.

Nigeria

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At Tolaram/LushHairNigeria, I lead the HR agenda and am building core frameworks for organisation design, job evaluation, policies and employee lifecycle processes. I also designed and implemented an OKR-led performance management framework connecting business objectives to individual deliverables.

At ICS OutsourcingLtd, I led learning and development across multiple Strategic Business Units, translating business priorities into capability development for more than 2,000 employees. I directed leadership development interventions and learning pathways, and led a team of learning specialists.

Earlier at ICS OutsourcingLtd, I supported the GMD with business and financial reporting using Power BI, reviewed corporate policies and processes, and contributed to a 46% improvement in office functions and activities. As a Human Resources Assistant, I supported recruitment and HRIS-enabled onboarding workflows that increased onboarding efficiency by 18%.

Experience

Work history, roles, and key accomplishments

Current

HR Team Lead

Current

Tolaram/Lush Hair Nigeria

Jan 2026 - Present (9 months)

Lead the HR agenda in alignment with business strategy, building core HR frameworks and implementing OKR-led performance management. Drive workforce planning, talent initiatives, and HR digitisation while ensuring compliance with Nigerian labour legislation.

HR Strategy Workforce Planning Talent Management Performance Management OKRs HRIS People Analytics Employee Relations Compliance ISO System Management

Current

Academic Registrar (Volunteer)

Current

Institute of Certified Business Process & Shared Services

Jun 2023 - Present (3 years 4 months)

Support academic planning, stakeholder coordination, and programme administration. Streamlined registration processes, reducing processing time by 40% and increasing enrolment by 15%.

Academic Administration Process Improvement Stakeholder Coordination Data Driven Planning

Team Lead, Learning & Development

ICS Outsourcing Ltd

Jun 2024 - Jan 2026 (1 year 7 months)

Led the L&D strategy across multiple Strategic Business Units, supporting 2,000+ employees. Designed and deployed leadership and management development interventions, and managed a team of learning specialists and external partners.

Learning and Development Leadership Development Capacity Building Stakeholder Management Program Management LMS HR Metrics

Learning & Development Executive

ICS Outsourcing Ltd

Jun 2022 - May 2024 (1 year 11 months)

Partnered with business leaders to translate priorities into workforce capability requirements. Led learning needs diagnostics and designed role-based capability interventions across technical, behavioural, and leadership populations.

Learning and Development Capability Assessment Training Design Stakeholder Management Performance Improvement HR Metrics

Executive Assistant to the GMD

ICS Outsourcing Ltd

Mar 2022 - May 2022 (2 months)

Supported the Group Managing Director in driving business growth and organisational effectiveness. Prepared monthly business and financial reports using Power BI and contributed to a 46% improvement in office functions.

Power BI Business Reporting Process Improvement Stakeholder Coordination Executive Support

Human Resources Assistant

ICS Outsourcing Ltd

Jan 2021 - Mar 2022 (1 year 2 months)

Supported recruitment and selection processes, contributing to the placement of 10+ employees. Improved onboarding workflows through HRIS-enabled processes, increasing efficiency by 18%.

Recruitment Onboarding HRIS Employee Lifecycle Management Event Coordination