Dale Kelsey Kakazu
@dalekelseykakazu
Operations manager and automation specialist driving HIPAA-compliant workflows and measurable operational improvements.
PhilippinesWhat I'm looking for
I am an Operations Manager with 3+ years leading cross-functional healthcare and BPO teams, building HIPAA-compliant systems, SOPs, and Microsoft 365 automations to reduce manual work and improve visibility. I consistently translate executive strategy into scalable operations and deliver data-driven results against KPIs.
My experience includes deploying Power Automate, SharePoint, Loop, and Planner for onboarding, invoicing, and reporting, designing escalation guardrails, and recruiting critical team roles. I am available immediately for remote, part-time, or full-time roles and bring a track record of improving client satisfaction and operational scalability in regulated environments.
Experience
Work history, roles, and key accomplishments
Operations Manager
BPX.AI
Dec 2024 - Present (1 year 3 months)
Translate executive strategy into scalable, HIPAA-compliant operational systems and deploy Microsoft 365 automations to reduce manual work and improve reporting visibility across multi-client healthcare engagements.
Team Supervisor, Provider Services
Everise Philippines
Aug 2022 - Dec 2025 (3 years 4 months)
Led a healthcare support team to consistently exceed quality, productivity, and compliance KPIs, reduced error rates through coaching and performance evaluations, and managed SLA-sensitive escalations to improve client satisfaction.
Education
Degrees, certifications, and relevant coursework
Maritime Academy of Asia and the Pacific
Bachelor of Science, Marine Transportation
Completed a Bachelor of Science in Marine Transportation at MAAP, focusing on navigation, seamanship, and maritime safety standards.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Portfolio
dale-kakazu-portfolio.tiiny.siteJob categories
Skills
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