Dale Godfrey
@dalegodfrey
Customer-focused event manager and experienced media professional driving audience growth.
What I'm looking for
I am a customer-focused event manager and media professional with a background in journalism, podcast production, and frontline customer service. I co-founded and run an 80s clubnight in Manchester and Liverpool, built its social presence, managed ticketing across major platforms, and liaised with venues and staff to deliver successful events.
I bring hands-on experience from cinema customer service at Odeon, audio editing for a podcast series, and previous roles in contact centres and recovery services. I am tech literate, a strong communicator, and committed to continual learning, recently completing a Level 3 Award in AI in Marketing to enhance my content and branding skills.
Experience
Work history, roles, and key accomplishments
Co-Founder & Event Manager
Sound Of The Crowd
May 2023 - Present (2 years 4 months)
Co-founded and run an 80s clubnight in Manchester and Liverpool, growing social media presence and driving ticket sales via Skiddle, Fatsoma and Resident Advisor. Manage bookings, venue liaison, and on-night cash/card sales through SumUp.
Cinema Host (Customer Service Assistant)
Odeon Cinemas
Dec 2014 - Present (10 years 9 months)
Served as a trusted front-of-house team member handling ticket sales, refunds, food & drink service, ushering, cleaning and customer enquiries across the Great Northern site since 2014. Transferred from Preston in 2018.
Podcast Editor
Podcasting With Purpose
May 2021 - Sep 2021 (4 months)
Remotely edited 5 of 10 episodes for The XR Stories Podcast, condensing long-form interviews into 30-minute narrative episodes and selecting key moments to maintain flow and showcase projects.
Contact Centre Administrator
Lloyds Banking Group
Nov 2013 - Sep 2014 (10 months)
Liaised between mortgage advisors and property surveyors, chasing outstanding queries via phone and email and occasionally transcribing property reports from audio dictation.
TV Licensing Recovery Agent
iQor Recovery Services
May 2009 - Sep 2009 (4 months)
Handled inbound and outbound calls to assist customers with TV Licensing payment schemes, advised on regulations and processed secure card payments to resolve arrears.
Education
Degrees, certifications, and relevant coursework
The Growth Company
Level 3 Award in AI in Marketing, AI in Marketing
2024 - 2024
Completed a 10-week Level 3 course in AI in Marketing focused on content creation, branding, and using AI tools for marketing strategy.
Reform Radio (AudioFORM)
AudioFORM (Podcast Production Course), Podcast Production
2021 - 2021
Completed a 12-week podcast production course covering sound design, promotion, and working to a brief.
City of Liverpool College
NCTJ Diploma in Journalism, Journalism
2013 - 2013
Completed an NCTJ Diploma in Journalism covering newspaper journalism, public affairs, media law, and desktop publishing.
University of Central Lancashire
Bachelor's degree in Journalism, Journalism
2009 - 2012
Undergraduate degree program in journalism with modules in print, online and broadcast journalism, international journalism, and ethics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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