At Windko Services, I handle customer enquiries through WhatsApp and social media, including marketplace product questions and order tracking. I ask questions to understand concerns, share next steps, and follow up on unresolved issues.
At Spectra Systems, I supported onboarding for 100+ students and responded to 15+ enquiries daily through WhatsApp and in-person consultations. I explained training programmes and procedures, helping students understand their next steps.
I’ve completed practical training in Zendesk ticketing workflows and have used HubSpot CRM and Monday CRM. My technical knowledge also includes workflow automation tools such as Make.com, n8n, and Zapier.
