Looking for a job

Jennifer Okprike

@jenniferokprike

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Customer Support Specialist handling daily student enquiries across WhatsApp, email, Instagram, and TikTok.

Nigeria

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What I'm looking for

I’m looking to apply my customer service skills to order support, shipment updates, e-commerce enquiries, and customer record management. I’m willing to learn new CRM platforms, order-management systems, and company procedures, and I’m available during US Central business hours.

As a Remote Customer Support Freelancer, I manage approximately 20–50 student enquiries daily across WhatsApp, TikTok, Instagram, and email. I share clear information about training programmes, learning resources, and programme requirements.

I resolve student concerns and complaints through written guidance and follow-up. I also assist students with accessing learning materials and understanding training instructions.

I record enquiries, track unresolved cases, and follow up on pending concerns to maintain continuity of support. I prioritize requests across channels to support timely responses and an organized workflow.

My experience includes customer communication, complaint resolution, and recordkeeping. I hold a Customer Service Training certification from Dakin and am willing to learn new CRM platforms and order-management systems.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Freelancer

Current

Self Employed

May 2025 - Present (1 year 5 months)

Manage 20–50 student enquiries daily across WhatsApp, TikTok, Instagram, and email. Resolve concerns, track unresolved cases, and follow up to ensure timely support.