Daiana Cristina Pinto
@daianacristinapinto
I convert bilingual client inquiries into scheduled care and payment-ready appointments.
BrazilWhat I'm looking for
I'm currently supporting Mara's Med Spa in Dallas remotely, attending English- and Spanish-speaking clients, qualifying hot and cold leads, scheduling aesthetic procedures, and explaining Cherry and CareCredit payment options.
I use Zenoti for medical records and scheduling and Podium for high-volume WhatsApp and SMS communication. I explain treatments including Botox, fillers, HydraFacial, laser, and microneedling while resolving service issues and following up to support client retention.
Across 18+ years in collections, healthcare, laboratories, and beauty and wellness, I've managed multi-provider calendars, support tickets, billing, debt negotiations, and difficult client conversations with empathy.
Experience
Work history, roles, and key accomplishments
Customer Service / Front Desk & Scheduling
Mara's Med Spa
Jan 2026 - Present (7 months)
Provides full-time bilingual support for clients regarding consultations and aesthetic procedures, managing leads and scheduling appointments. Utilizes Zenoti and Podium for daily operations.
Education
Degrees, certifications, and relevant coursework
Faculdade Estácio de Sá
Bachelor of Business Administration, Business Administration
Bachelor's Degree in Business Administration from Faculdade Estácio de Sá.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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