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Dahiana'H User

@dahianahuser

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Final-year Modern Languages student with data analysis skills.

Colombia

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What I'm looking for

I am looking for a role that values customer service and data analysis, offering opportunities for growth and development.

I am a final-year Modern Languages student with over a year and a half of experience in customer service roles. My journey has equipped me with strong competencies in intercultural communication, translation, and interpretation. I am currently enhancing my skill set with a diploma in Data Analysis, where I am learning to work with tools such as SQL, Python, Power BI, and Excel. This combination of language proficiency and technical skills allows me to thrive in customer-oriented and data-driven environments.

In my recent role as a Customer Service Representative at Remote Reactivation, I was responsible for scheduling medical appointments and ensuring efficient clinic operations. I delivered clear and courteous information to patients, resolving inquiries effectively. My experience at Intelcia as a Technical Support Representative further honed my ability to diagnose and resolve technical issues while providing empathetic support to U.S.-based clients in both English and Spanish. I am passionate about leveraging my skills to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TeleMed

Dec 2024 - Apr 2025 (4 months)

Provided phone support to U.S. customers, addressing financial and operational inquiries in English and Spanish. Securely managed sensitive credit card data, processed payments, and efficiently routed customer requests to appropriate departments.

Customer Service Phone Support Payment Processing Data Security Financial Inquiries

Technical Support Representative

Intelcia

Jan 2024 - Jul 2024 (6 months)

Diagnosed and resolved technical issues for TV and internet services using various digital tools. Offered empathetic, customer-focused support to U.S.-based clients in English and Spanish, scheduling technician visits as needed.

Technical Support Troubleshooting Customer Service

Customer Service Representative

Remote Reactivation

Sep 2022 - Aug 2023 (11 months)

Coordinated medical appointments to optimize doctor availability and clinic operations. Provided clear information to patients, efficiently resolving inquiries and conducting outbound calls for follow-up attendance.

Customer Service Outbound Calling Clinic Operations

Education

Degrees, certifications, and relevant coursework

Universidad ECCI

Professional, Modern Languages

Studied intercultural communication, translation, and interpretation. Developed strong competencies in linguistic and communication skills. Currently completing the final semester of the program.

Universidad ECCI

Diploma, Data Analysis

Completed a diploma in Data Analysis, focusing on data processing, visualization, and interpretation. Gained proficiency in tools such as SQL, Python, Power BI, and Excel. Currently completing the final module of the program.