Open to opportunities

Dagim Tesfaye

@dagimtesfaye

Message

I coordinate logistics operations and deliver organized virtual and customer support.

Ethiopia

Message

What I'm looking for

I'm looking to contribute my organization, communication, project management, and digital-tool skills to help businesses streamline operations, support customers, and achieve their goals.

At Gloprise, I coordinate goods movement, communicate with customers and US brokers, and support on-time deliveries through scheduling, reporting, inventory management, and issue resolution.

I've also supported Instacart shoppers as a voice agent and contributed to real-world software projects at EasySp Technologies. I bring a detail-oriented, organized approach to project coordination, customer service, and administrative work under tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

Gloprise

Apr 2024 - Present (2 years 4 months)

Coordinated and managed the movement of goods and materials, ensuring timely and efficient deliveries. Communicated with customers and handled inquiries, while performing administrative tasks such as data entry and inventory management.

Logistics Customer Service Data Entry Inventory Management Problem Solving Organizational Skills

Customer Service Representative

Instacart

Nov 2023 - Mar 2024 (4 months)

Assisted shoppers with placing grocery delivery orders through voice-based navigation, product search, and order modifications. Provided support for delivery preferences and order confirmation.

Customer Service Voice Navigation Order Management

Full-stack Developer

EasySp Technologies

Feb 2023 - Mar 2023 (1 month)

Collaborated with a team on real-world projects, enhancing programming skills and knowledge of software development methodologies. Honed communication and teamwork abilities.

Programming Software Development Teamwork Project Communication