Dafne Montelongo
@dafnemontelongo
Motivated customer service professional who resolves issues quickly, strengthens loyalty, and supports teams with bilingual communication.
United StatesWhat I'm looking for
I’m a highly motivated customer service professional who loves helping people. I provide high-quality service by resolving issues efficiently, staying positive under pressure, and earning trust through clear, accurate communication.
In customer service and loyalty roles, I handled inbound calls, addressed concerns, and offered tailored solutions to retain customers. I de-escalated difficult calls while maintaining professionalism, educated customers on products and account options, and negotiated retention offers to improve satisfaction.
I also bring Quality Assurance experience from working on accurate material/equipment checks. I identified equipment and serial numbers, documented damage (sometimes with photos), completed discrepancy reports, and trained coworkers to ensure everything was ready to be sent.
Across roles, I’ve consistently worked collaboratively with supervisors to meet daily goals and respond positively to feedback and direction. I’m bilingual and enjoy staying sociable, adaptable, and accountable—whether I’m supporting customers, driving safely and assisting with rentals, or meeting sales targets.
Experience
Work history, roles, and key accomplishments
Mobile Sales Representative
Boost Mobile
Jul 2022 - Feb 2023 (7 months)
Sold mobile lines, upgrades, and accessories while processing transactions and managing open/close duties. Explained product features and promotions, handled returns and exchanges, and consistently met or exceeded sales goals.
Quality Assurance Coordinator
Instaff (Lutron)
Dec 2018 - Aug 2020 (1 year 8 months)
Performed equipment and serial-number identification and documented box/equipment damage with photos to support accurate reporting. Completed discrepancy reports and trained coworkers to ensure items were ready for shipment.
Airport Rental Driver
Hertz
Apr 2016 - Oct 2018 (2 years 6 months)
Safely transported rental vehicles within the airport to customer locations and supported reservations, rentals, and returns. Verified customer information and payment methods, inspected vehicles for damage, and resolved customer questions and complaints professionally.
Customer Service QA Lead
Prologistix
Jan 2023 - Present (3 years 4 months)
Supported customer service excellence and coordinated daily QA activities with partner CSR teams. Verified material/label accuracy and ensured shipping readiness by checking documentation and packing lists.
Customer Service Representative
EchoStar (Dish)
Handled inbound calls for service cancellations, using active listening and issue resolution to address customer concerns. Retained customers by educating them on options and negotiating tailored retention offers while maintaining professionalism.
Education
Degrees, certifications, and relevant coursework
UACJ - IADA
Some College, Industrial Design - Visual Arts
2011 - 2016
Completed some college coursework in Industrial Design - Visual Arts from 2011 to 2016.
Colegio de Bachilleres 6
High School
2007 - 2010
Attended Colegio de Bachilleres 6 from 2007 to 2010.
General Educational Development (GED)
General Educational Development (GED), General Educational Development
Completed General Educational Development (GED).
Availability
Location
United StatesAuthorized to work in
Job categories
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