Open to opportunities

Cyra Fernandez

@cyrafernandez

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Organizational efficiency expert with a focus on employee engagement.

Canada

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What I'm looking for

I am looking for a role that values collaboration, innovation, and growth opportunities.

I am a dedicated professional with a strong background in organizational efficiency and employee engagement. My experience at McMaster University as an Administrative Library Associate allowed me to streamline operations and enhance interdepartmental communications, resulting in a 15% increase in operational efficiency and a 20% boost in project delivery efficiency. I take pride in fostering collaborative work environments that significantly reduce staff conflicts and enhance team productivity.

At David’s Bridal, I further honed my skills in customer satisfaction, successfully coordinating over 60 alteration requests per shift and improving client service processes. My ability to mediate disputes and promote positive relationships has led to a 30% reduction in staff conflicts. I have also contributed to business development initiatives at Casafina Window Fashions, where I generated new business opportunities and expanded market presence through targeted marketing initiatives.

With a solid educational foundation in Sociology and a double minor in Commerce and Political Science from McMaster University, I am equipped with theoretical and practical insights into organizational behavior and human resource management. I am passionate about leveraging my skills in project management, data analysis, and diversity initiatives to drive positive change in any organization.

Experience

Work history, roles, and key accomplishments

Current

Administrative Library Associate

Current

McMaster University

Oct 2021 - Apr 2024 (2 years 6 months)

Streamlined operations by enhancing organizational cohesion and managing communications with four key departments, leading to a 15% increase in operational efficiency. Contributed to interdepartmental projects that improved workplace organization, resulting in a 20% increase in project delivery efficiency.

organizational Project Management Communication Team Collaboration

Alterations Receptionist

David’s Bridal

Jan 2022 - Feb 2022 (1 month)

Enhanced customer satisfaction by 20% and improved team productivity through effective management of customer care and purchasing. Coordinated over 60 alteration tickets per shift, ensuring precise and personalized client service.

Customer Satisfaction Conflict Resolution Productivity Client Management Process Improvement

Customer Experience Associate

Driasi International LTD

Jan 2021 - Feb 2021 (1 month)

Promoted positive customer relationships by resolving issues related to online purchases and billing discrepancies. Managed over 200 calls per shift using advanced client management software, enhancing overall customer experience.

Customer Relationship Management Telemarketing Data Analysis

Business Development Receptionist

Casafina Window Fashions

Jan 2020 - Feb 2020 (1 month)

Generated new business opportunities by communicating product lines to key corporations, increasing market engagement by 60%. Used Microsoft Excel for market analysis, contributing to a strategic business plan targeting key consumer demographics.

Business Development Market Analysis Strategic Planning Microsoft Excel Marketing

Education

Degrees, certifications, and relevant coursework

McMaster University

Honours Bachelor of Arts, Sociology

2020 - 2024

Activities and societies: Participated in a pivotal academic project to evaluate a mental health app designed for students, developed by UBC and Harvard. Conducted research, gathered student feedback, and analyzed data to assess the app's effectiveness in supporting student mental health and well-being. Proactive member of the Lorax Society, spearheaded initiatives that promoted sustainable living.

Completed a double minor in Commerce and Political Science. Focused on courses that enhance understanding of Organizational Behavior and Human Resource Management, equipping me with theoretical and practical insights.