Cyprian Chinwo
@cyprianchinwo
Experienced Senior Quality Analyst with a strong IT background.
MalaysiaWhat I'm looking for
I am a dedicated Senior Quality Analyst with extensive experience in content moderation and policy management at Concentrix for Google. My role involves internal auditing, coaching, and team management, where I ensure compliance with privacy policies and enhance team performance through effective training and feedback.
Previously, I served as an IT Specialist and Case Manager at Infinite Computer Solutions/IBM, where I led a team in troubleshooting complex technical issues and provided higher-level support to agents. My proactive approach to problem-solving and customer relationship management has consistently resulted in positive outcomes and improved service delivery.
With a Master's degree in Technology Management and a Bachelor's in IT Computing, I possess a solid educational foundation that complements my practical experience. I am passionate about leveraging my skills in team leadership, project management, and technical support to drive organizational success.
Experience
Work history, roles, and key accomplishments
Snr Quality Analyst
Concentrix - Google Project
Jan 2021 - Present (4 years 4 months)
As a Senior Quality Analyst, I manage content moderation policies, conduct internal audits, and provide coaching and mentoring. I ensure compliance with Google privacy policies and lead team management efforts, focusing on trust and safety.
IT Specialist / Case Manager
Infinite Computer Solution/IBM
Jan 2015 - Jan 2020 (5 years)
In my role as IT Specialist and Case Manager, I led a team in troubleshooting complex computer systems, provided higher-level technical support, and managed escalations for unresolved client issues, ensuring customer satisfaction and service quality.
Technical Support Specialist
Chiga Company Nigeria Ltd.
Mar 2006 - May 2007 (1 year 2 months)
As a Technical Support Specialist, I provided troubleshooting for internet connectivity and system failures, managed hardware and software installations, and ensured effective IT support for all staff, focusing on service improvement.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Wolverhampton
Bachelor of Science, IT Computing
SUStaffordshire University
Master of Science, Technology Management
MCMantissa College
Advance Diploma, Information Technology
USUniversity of Sunderland
Certificate of Higher Education, Electrical and Electronics Engineering
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Skills
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