Cyprian Chinwo

I am a dedicated Senior Quality Analyst with extensive experience in content moderation and policy management at Concentrix for Google. My role involves internal auditing, coaching, and team management, where I ensure compliance with privacy policies and enhance team performance through effective training and feedback.

Previously, I served as an IT Specialist and Case Manager at Infinite Computer Solutions/IBM, where I led a team in troubleshooting complex technical issues and provided higher-level support to agents. My proactive approach to problem-solving and customer relationship management has consistently resulted in positive outcomes and improved service delivery.

With a Master's degree in Technology Management and a Bachelor's in IT Computing, I possess a solid educational foundation that complements my practical experience. I am passionate about leveraging my skills in team leadership, project management, and technical support to drive organizational success.