At Emthed International Resources, I handled inbound and outbound customer communications across phone, email, and digital channels. I responded to questions about business resources, products, services, account information, pricing, and service processes.
I helped clients identify appropriate resources by understanding their needs and explaining available services. I also resolved complaints by investigating concerns, coordinating with internal departments, and following up on requests.
At Rainbow Page Resources, I contacted prospective businesses, qualified leads, and presented relevant solutions. I managed prospects through follow-ups, quotations, negotiations, and deal closings, while maintaining sales records and identifying cross-selling and upselling opportunities.
